Bummer. I know how you feel. I got mine 2nd hand and had to put it right back into a box without even being able to use it. Hopefully things work out well for you!
I just emailed her and it seems that the top cap has a so so connection , she tapped it on the table and BAM it is working for now ????
Well, at the moment (fingers crossed) after hearing from Mike and doing a few highly scientific "tap the PV on the floor a few times" its working again YEAH! Actually, the funny thing is it didn't work immediately after I tried Mikes suggestion so I wrote back to let him know no success. Started to turn the computer off for the night and while doing so paying NO attention to what I was doing grabbed a PV and started vaping- IMMEDIATELY realized it was the Infinity I'd grabbed and it was working.
Fingers crossed its still working in the morning !!!!
Tomorrow clean the contacts on the batteries it might be corrosion on them ???
cant hurt !