Satisfied with Liberty flights customer service

[leenix]

Hello.
I ordered a 510 riva lite kit from liberty flights. One of the atty's in the kit was DOA and the two liquids i ordered were tasteless to me. I emailed there customer service address and asked that the email be directed to Abe or Ty. I described the issues i had with the order in the email. Less than a day later i received a reply 'from Abe' instructing me how to go about receiving a replacement atty at no cost. the process was pretty painless. He politely but flippantly let me know that i was sol on the juice which i was pretty much expecting. The replacement atty was shipped out in about a day and i reachieved it in about three more days. So i am quite satisfied with the professionalism, speed and ease of resolving my issue with LF.
happy vapes.

 

[ImYourSalt]

Thanks, Leenix.

Hardware is easy to warranty. It works or it doesn't. juice is another story all together. If you truly believe it is a bad batch or something, you can always send it to me for verification. I always want my customers to be happy with their purchases. I would hate for someone to feel shorted/.

 

[leenix]

Thanks for the offer ty i dont feel shorted i know how persnal preference a deal juice is. I realize taking a chance on juices is part of the journey. thanks again for the great customer service.

 

[ImYourSalt]

Yep. You gotta find our brand all over again

And you can always give away the flavors you don't love. It's better than binning out smokes