I sent an order for a bottle of juice and a battery on 2-13-11. On 2-14-11 I was notified the USPS had received a shipping and a tracking number. By 2-16-11 there had been no activity on the number and no notification from the supplier of any problems so I sent an email requesting the status of my order early in the afternoon which would have been about Noon their time.
Finally, in the late afternoon of 2-17-11 I received a reply that an ingredient needed to mix my juice was not available and I could accept a substitution or a credit to my account and if I accepted a substitute juice my order would be filled ASAP. I immediately replied with my choice to accept a substitute flavor with the assumption "ASAP" would be honored.
Now, almost a week later I still have not received my order or even an indication my order has been continued past the point of "processing".
I sent another email this morning to inquire if there were any problems filling my order and requesting some sort of reply to the status of my order. Again, no reply.
Included in my email this morning was my indication that I was more than anxious to bring my final purchase from this retailer this transaction to a close.
I have owned and operated two successful small businesses over the last 45 yrs. and I chooses to believe the majority of that success was that I treated every customer as if they were my only customer. There is absolutely no excuse for poor customer relations no matter the size of the business.
Freedom Smokes USA will receive no further business from me.
Finally, in the late afternoon of 2-17-11 I received a reply that an ingredient needed to mix my juice was not available and I could accept a substitution or a credit to my account and if I accepted a substitute juice my order would be filled ASAP. I immediately replied with my choice to accept a substitute flavor with the assumption "ASAP" would be honored.
Now, almost a week later I still have not received my order or even an indication my order has been continued past the point of "processing".
I sent another email this morning to inquire if there were any problems filling my order and requesting some sort of reply to the status of my order. Again, no reply.
Included in my email this morning was my indication that I was more than anxious to bring my final purchase from this retailer this transaction to a close.
I have owned and operated two successful small businesses over the last 45 yrs. and I chooses to believe the majority of that success was that I treated every customer as if they were my only customer. There is absolutely no excuse for poor customer relations no matter the size of the business.
Freedom Smokes USA will receive no further business from me.
