Johnson Creek

[Curtis]

"It was nice to get the sampler pack at a discount, but the $11.88 I'm paying for shipping kind of ruined it."

The following was posted on their website

Shipping Cost Issues:
We’ve heard some feedback that a small number of customers are seeing unusually high shipping costs from the USPS. This seems to be a product and zip code combination issue that’s causing an error. We assure you it was not our intention to raise shipping costs (they in fact are not being raised at all). The remedy we put in place should already be correcting the issue. In the mean time, our team has already been combing through orders issuing credits on any effected orders and will continue to do so. While we work to cover every order, please send us an email if you believe your USPS shipping charge was higher than usual. Include your 10-digit order number (xxxxx-xxxxx) and your full name in an email to the temporary address we’ve set up: shippingcredits@johnsoncreeksmokejuice.com. One of our team members will look at your order and respond as soon as possible.

Thank you, neighbor.

 

[bitey]

I'm with you. We VG users might be a small segment of their customer base, but we are fairly captive. Nothing against the other non-PG juices out there, but JC is my favorite. They are rich, full-bodied, complex, rather and single note and flat.

I'm trying to go easy on them. Obviously they sell more PG so they are going to do R&D and release the new formula there. Makes business sense. I do wish they had skipped the mix and gone straight to VG. I really wish they would return emails.

And, I'm with you. We VG users may be a minority, but we are (were) a very loyal group. I personally defended them and referred others to them (both VG and PG users). When I read their lame suggestion that we should try their Reduced PG, I realized how not customer centered they really are.

I also have built up quite a reliance on their VG Vanilla (love it, and love to mix it with almost anything and love the consistency of JC VG) so I am feeling betrayed in more than one way. Had they warned us so we could have stocked up, then I would believe that VG would be back. As it is, I now have no trust of them and would have to see it (and taste it and vape it) to believe it. So much for the integrity of our one American eliquid supplier.

 

[nevergonnaleavetn]

Thank you, neighbor.

No problem... that's what neighbors do

 

[kgonepostl]

Do the sample packs come in 5ml/bottle? 3ml?
What's the deal on that? I can't figure out how much liquid in each of the 10 bottles

 

[nevergonnaleavetn]

Do the sample packs come in 5ml/bottle? 3ml?
What's the deal on that? I can't figure out how much liquid in each of the 10 bottles

I never could find that info on their site either.

 

[smokinsimon]

Anybody got their new recipe juice order from them yet?
I ordered some of the new arctic mint, it shipped today hoping to have it in a day or two.

 

[VaporRaven]

What is JC's service like? I ordered on the 10th and it has'nt shipped yet.Seems slow to me as I made a other order from a differant company on the 12th and its on its way already.

 

[rejoice]

Have not got a shipping yet. I placed a order on the day of the new opening. I also ordered some Totally Wicked atomizers the same day. The atomizers arrrived yesterday.

 

[Jonesin]

What is JC's service like? I ordered on the 10th and it has'nt shipped yet.Seems slow to me as I made a other order from a differant company on the 12th and its on its way already.

It took about 10 days for me to get my order and the shipping status never changed from pending even after the package was at my door.

 

[kgonepostl]

Funny that we are paying for Priority shipping when the fuker takes 10-15 days for it to arrive. Sometimes I get .... from china faster

 

[VaporRaven]

It took about 10 days for me to get my order and the shipping status never changed from pending even after the package was at my door.

The product better knock my socks off or I wont order from them again.If they are having a delay or something at least they can do is keep there customers imformed on the status of the order.

 

[ramblingrose]

The product better knock my socks off or I wont order from them again.If they are having a delay or something at least they can do is keep there customers imformed on the status of the order.

Good luck - JC isn't known for prompt shipping, email response or status updates.

 

[ramblingrose]

oops - duplicate

 

[Cayman]

Are these all recent orders that are taking 10 days? Also, has anyone tried the "Reduced PG" a of yet? I would love someone to share thier toughts on it.

 

[Jonesin]

Are these all recent orders that are taking 10 days? .

Mine was last month before they "revamped" so take that for what it is...

 

[smokinsimon]

This was my first JC order, ordered it the day of the new site opening, I think that was Friday and it's in transit now Tuesday. Hope it get's here soon, I just finished off my last menthol cart and have started in on regular flavor, eeewwwww..

 

[rj48203]

About shipping charges, I'm puzzled - or maybe JC changed. I ordered 4 30ml bottles (TC & Original) and the sample Pack V2 on July 14th. Total shipping was $5.94.