Hoogie,
Maybe you can help, or direct me to someone who can.
Thanks in advance for reading this... hope you can help.
I received a defective VV box mod. (Ordered 4/14 [MV-4450572], Rec'd 4/19, discovered defective the same day - support ticket submitted - MLHG513S19, ticket "Resolved" 4/26)
It seems I have to pay to mail back the defective unit, and then wait until MV receives it before a replacement is sent. Is that standard practice? I know MV doesn't want to get screwed over, but my CC number is on file from the original purchase if, for some reason, it doesn't ever show up.
The reply to my support ticket (which took a full week) was:
Dear K.A. Moberly, Our staff has just replied to your ticket "Defect in new VV box mod"
You can view the ticket here: [removed link]
K.A You are more than welcome to send it back for replacement or store credit. Please send it to the address below with your ticket ID number and which method of exchange you would like to do.
madvapes LLC
18631 Northline Dr STE A
Cornelius, NC 28031
Thanks,
- Paul
Maybe you can help, or direct me to someone who can.
Thanks in advance for reading this... hope you can help.
I received a defective VV box mod. (Ordered 4/14 [MV-4450572], Rec'd 4/19, discovered defective the same day - support ticket submitted - MLHG513S19, ticket "Resolved" 4/26)
It seems I have to pay to mail back the defective unit, and then wait until MV receives it before a replacement is sent. Is that standard practice? I know MV doesn't want to get screwed over, but my CC number is on file from the original purchase if, for some reason, it doesn't ever show up.
The reply to my support ticket (which took a full week) was:
Dear K.A. Moberly, Our staff has just replied to your ticket "Defect in new VV box mod"
You can view the ticket here: [removed link]
K.A You are more than welcome to send it back for replacement or store credit. Please send it to the address below with your ticket ID number and which method of exchange you would like to do.
madvapes LLC
18631 Northline Dr STE A
Cornelius, NC 28031
Thanks,
- Paul