A week or so ago, I decided to purchase a device called the Geekvape Soul from ecigmafia. I was excited when it arrived a couple days later. I took the sticker off the bottom of the pod, clicked the device five times and got the message "No Cartridge" when I hit the fire button. I tried a different pod. Same message. I tried two more pods and they also didn't work. Clearly the device didn't work. I Googled: "Geekvape Soul no cartridge" and found someone on Reddit who had experienced the exact same problem.
So I contacted Geekvape. They gave me a list of things to send them: proof of purchase such as a screenshot of a bank statement, the laser code, photo of the security code and video showing the problem with the device. I sent them all of those things, including a one minute video showing me turning on the device, showing the bottom of the pod (sticker taken off), me placing the pod in the device, showing the message "No Cartridge", taking it out and putting in a different pod and getting the same error message. Bear in mind that the pod only fits in one way. You can't turn it 180 degrees and get it to go in, so clearly me showing it easily snap into the device proved that I put it in correctly.
You might think this would be enough, they would see their device was defective and send me a new one. But you would be wrong if you thought that. Remember in The Wizard of Oz when the Wizard keeps sending Dorothy off to complete missions in order to go back home to Kansas? Even after she has completed a mission, the Wizard has a new mission for her because he's stalling for time and hopes she'll give up.
This is the reply I received from Geekvape after I sent them the first set of materials:
"Hello,
This is Jay from Geekvape After-sales Support. I am here to help.
Thanks for sending the receipt and the video. We are very sorry to hear about the issue with your device. However, in order for us to be able to identify where the issue is coming from, please try another atomizer that is working fine in other mods, and check if you have placed the coils correctly."
With the Geekvape Soul, the coil is already in the tank. You can't remove the coil. Once it is used up, you have to switch out the pod. Also, as I mentioned, there's only one way to put the device in. If you understood this, you would know that the pod must have matched up with the device in the video I took. I don't have any other devices that these pods would fit and I don't know why Jay would think that.
I understand that they are filibustering and don't want to send me a new device and I get that. I would be frustrated too if I was the company and had to replace a defective vape device.
What should I do at this point? Should I just cut my losses and look for a different device? The device was $24 and the two packs of replacement pods were $12. Plus shipping and handling, I probably dropped $50 and I am not a wealthy person. That's the reason I took my time to send them all of those materials.
So I contacted Geekvape. They gave me a list of things to send them: proof of purchase such as a screenshot of a bank statement, the laser code, photo of the security code and video showing the problem with the device. I sent them all of those things, including a one minute video showing me turning on the device, showing the bottom of the pod (sticker taken off), me placing the pod in the device, showing the message "No Cartridge", taking it out and putting in a different pod and getting the same error message. Bear in mind that the pod only fits in one way. You can't turn it 180 degrees and get it to go in, so clearly me showing it easily snap into the device proved that I put it in correctly.
You might think this would be enough, they would see their device was defective and send me a new one. But you would be wrong if you thought that. Remember in The Wizard of Oz when the Wizard keeps sending Dorothy off to complete missions in order to go back home to Kansas? Even after she has completed a mission, the Wizard has a new mission for her because he's stalling for time and hopes she'll give up.
This is the reply I received from Geekvape after I sent them the first set of materials:
"Hello,
This is Jay from Geekvape After-sales Support. I am here to help.
Thanks for sending the receipt and the video. We are very sorry to hear about the issue with your device. However, in order for us to be able to identify where the issue is coming from, please try another atomizer that is working fine in other mods, and check if you have placed the coils correctly."
With the Geekvape Soul, the coil is already in the tank. You can't remove the coil. Once it is used up, you have to switch out the pod. Also, as I mentioned, there's only one way to put the device in. If you understood this, you would know that the pod must have matched up with the device in the video I took. I don't have any other devices that these pods would fit and I don't know why Jay would think that.
I understand that they are filibustering and don't want to send me a new device and I get that. I would be frustrated too if I was the company and had to replace a defective vape device.
What should I do at this point? Should I just cut my losses and look for a different device? The device was $24 and the two packs of replacement pods were $12. Plus shipping and handling, I probably dropped $50 and I am not a wealthy person. That's the reason I took my time to send them all of those materials.
