No order
- Thread starter Reynard Wright
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They are based in the UK but have shipping warehouses located in the U.S. and ship to U.S. addresses from the U.S. warehouses.
So it just is that the person who is responsible for the site here is in the U.K., rather than here.
It's a sub forum of this forum (ECF). Vaping.com owners started this forum, (before they started vaping.com) but they still operate within a set of rules they ask of all vendors.
If you want or need to speak with them, you need to post in their own subforum, instead of the main forums. (Your in new members sub forum now)
I have never had a problem before with ordering on line before.
So I am becoming learning of this company
Please follow my learned colleagues' advice and start a thread in Vaping.com
Also, please read this:
COVID19 Shipping notice - expect delays
And be patient and have some understanding and compassion for the vendors--they are going through a very difficult time with PACT Act and a huge backlog of orders. Neil will help.
I see you joined today. Welcome to ECF.
Relax sit back and vape - your package most like will show up sooner or later.
Relax sit back and vape - your package most like will show up sooner or later.
The PACT act is what a causing problems right now... we only have from now until some point this month (prior to April 24) to continue to receive vaping products through the mail (by law in the U.S.)
However, UPS. FEDEX and DHL have already stopped accepting shipments of vape products here in the states as well as in other countries so there are some shipping problems worldwide right now with vaping shipments.
The PACT Act went into effect on March 27th. Nobody had problems ordering online before that date.
As others ^^^ have stated this is all because of the PACT Act.
The following will help you to understand exactly what is going on.
Search Results for Query: PACT act | E-Cigarette Forum
US Vape Mail Ban - USPS/FedEx/UPS/DHL
Deeming Regulations have been released!!!!
And with the ban coming into effect, there's a huge rush on last minute stocking up of vape products!
Hi @Reynard Wright happy to say your order is in transit with USPS tracking number 9468111899220653999489 - as everyone has said there is a slight backlog compared to normal, which is causing some delays, so I apologise for the inconvenience.
I also see that your customer service ticket was responded to when you submitted it, it may have gone to your spam folder if you didn't get it.
For clarification, Vaping.com is a US business, and our warehouse / customer service team is in Las Vegas, but if you post on here then you're going to get a response from me and I'm in the UK - hope that clears things up for you!
I also see that your customer service ticket was responded to when you submitted it, it may have gone to your spam folder if you didn't get it.
For clarification, Vaping.com is a US business, and our warehouse / customer service team is in Las Vegas, but if you post on here then you're going to get a response from me and I'm in the UK - hope that clears things up for you!
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