My personal experience with NJOY Intl's oh so great "customer service" (rant)

[leaford]

Well, after reading Norminalls posts, I can only say.. I rest my point.

It is pretty damning evidence against the Cypruss office. And business in Cypress in general, if border issues are that normal. 8-o

Norminal: You are the poster boy for why Target should NOT sell njoy -- or any other electronic cigarette. Not a one of them is ready for mass sales yet.

Actually, Bob, if nothing else, Target would have been a lot easier to return to.

I wrote:
hi,

my first njoy cigarette, i mean the white one.
its battarys both of them was not going more than one hours these last days.
but although this i was using.
But today morning the atomizer also died. I am very sad..
right now there is no any heat and no any vapor in the atomizer.

How you can help me?
And did you received the both of the burugundies cigrattes which i had sent them to Italy?

Please answer me...

After all that, why deal with the Cypress office at all? E-mail Italy direct. Check the website if you don't have their e-mail.

 

[MNZ]

You know what ?

I was actually thinking about buying an njoy ... not a hope of that happening now.

generics ... we love ya

 

[Spider]

It is pretty damning evidence against the Cypruss office. And business in Cypress in general, if border issues are that normal. 8-o

What are we talking about here? A tree? A country? I thought it was Cyprus!

 

[TheEmperorOfIceCream]

I spend a lot of time in Cyprus and there is very little cross-border traffic (mostly it's photo-ops for politicians). The UN green line has been in place since 1974 so it's hardly news. More recently it has become an external border of the EU, which I'd expect a company doing international business to be aware of.

I dunno, setting up a dead-letter box on the far side of a hostile border for your returns doesn't strike me as the best enhancement to customer service.

Emp

 

[jamie]

Thanks for posting your experiences Klaue and norminall. Njoy-International had better shape up if they don't want more of this bad press, which they right now deserve.

Target would have been a lot easier to return to.

Absolutely. The atomizer problems don't look good, but surely they would have appreciated a quick store return and immediate refund rather than these drawn out debacles.

 

[TropicalBob]

It's the bad word-of-mouth for e-smoking that concerns me most about nJoy in Target.

Get in line .....

 

[norminall]

I have received a quick answer from Njoy:

Dear Sir,

You can go ahead and send the non-working parts to the same address in Italy and we will send you a replacement immediately. We still (as of yesterday) have not received your package at the Italian office yet.

Regards,

___________________________________________________________________

I beleive that they will send me replacement. But i hope that the replacement atomizer will good as the died one. Because the died one was very good. it was very strong. but the burgundies cigarattes which i have send them back for refund was bad. So every Njoy not the same.
And although all of this I hope the will refund my two cigrattes money. And also refund the second shipment cost.

 

[leaford]

No, not every Njoy is the same. Every company has bad units. It's a universal problem. But I am 100% positive the problem is not the burgundy color. I have a burgundy, and it's fine. The only difference between the white and the burgundy is the paint.

OTOH, your burgundies were purchased more recently so were probably from a more recent batch, and so will your new white one.

 

[norminall]

Maybe Leaford,

Thank you. I hope so.

 

[norminall]

after a while I wrote to Njoy:


Hi,

till now you did not receive the parcels?



Best Regards,
Halis
_________________________________________________________________-

Njoy answerd:
Hi,

We have received the first one and we are in the process of completing the refund to you.

Best Regards,



________________________________________________________________________


I wrote:

oh, i see.
its nice to hear this.
Please refund to may paypal account: halisaydemir@gmail.com



Best Regards,

_________________________________________________________________________

I wrote again:

Hi,
I have a suggestion.
Can you send me two cigrattes as a equivalent for my 2 cigratte which you are going to refund and received.
But only white color and please last updated one?
is it possible?
Best Regards,


_________________________________________________________________________

Njoy wrote:

Dear Sir,

Of course it’s possible. The new model, short one (not on the website yet) will be available at the Italian office in about 10 days if you want to wait. Otherwise we can send you the longer type, same as the one you have now.

Regards,



_________________________________________________________________________



Right now.. I dont know what to answer..
short one ..or long one...
my first white long one was great.. but died after 2 month..
I am waitnig its replacment..

 

[norminall]

I decided and wrote:


No sir I dont like short cigrattes.

and i can not wait 10 days.

as you know my first Njoy (white one) had died.

so I have no e-cig right now.

So please send to me long one (pen style).

but both of them should white color. (and please put only menthol high cartridgs)

And if you can try them before sending it is better.

And please do not forget to show them less then 100 $.

and something else..

ecigs forbidden in Turkey. So The only thing we can try is sending it in an ugly box, with the address in handwriting, so it looks like a private sending.

Dont write on it that it is ecigs.

And please send it by by an express company and not via cheap way.

because sending via cheap way comes directly to the goverment post offfice and so to the custom. after that it is impossible to receive from the custom. it goes back.

but when sending by experess company (like dhl or tnt global) via quick way, it comes directly to my office because it is courier.



I hope you understand my poor english.

Please send me urgantly.



looking forward.



Best wishes

 

[norminall]

I wrote to Njoy:


Hi,
Did you send?
may you give me the tracking number?

Best wishes


____________________________________________________

After 3 days..No answer from NJOY
I wrote again:

hi,
where are you?
why you do not write anything?
if you do not want to send me cigrattes..
then okay.. Refund my money..


_________________________________________________________

 

[TropicalBob]

Deleted since this one is about Njoy! Can't keep track of your e-cig plays without a program!

 

[leaford]

I dunno, setting up a dead-letter box on the far side of a hostile border for your returns doesn't strike me as the best enhancement to customer service.

Emp

A master of understatement as always.

 

[norminall]

Today i have received an answer from Njoy:


Dear Sir,

We are waiting for the confirmation of shipment from the Italian office. We’ll send it to you as soon as we receive it.

Regards,

____________________________________________

I hope they give attention to what i have said them about shipment the parcel.
and ofcourse I hope they send soon.. I hate waiting..

 

[dnakr]

I'm like you - I hate waiting. Hopefully you will receive your confirmation number real soon - at least then you will know its on its way.

 

[norminall]

I'm like you - I hate waiting. Hopefully you will receive your confirmation number real soon - at least then you will know its on its way.

Thank you very much Dnakr for your nice hope.

Best wishes..

 

[e-girl]

Yes, this is certainly an international problem. Very sad to see.

Do they scan those boxes? I mean x-ray them for the contents?

 

[norminall]

No they do not scan. they only look to some of the parcels as they could.
And if the parcel had sent via express company they do not look to it any more.

 

[norminall]

Still Njoy did not send the parcel..
And did not inform me..
so i wrote to them:

hi
still you did not send me the parcel?
I can not understand you office..
in cyprus.. and now the italian one..
((