Ms T's Bakery - Shipping issue : pandora99

[pandora99]

Company name

Ms T's Bakery​

Date of your initial complaint to the supplier.

31 October 2013​

How did you contact the supplier

Email​

Ticket number (if you were issued one)

-​

General nature of complaint

Shipping​

Briefly describe your problem or issue

Posted on Ms T's site for order processing is 4-8 business days. I ordered on 10/5/13, and my credit card was charged that day. My order is finally "awaiting shipping" as of 11/9/13. It still has not shipped as of today, 11/13/13. I have received no contact from Ms. T. Not updating my order, no explanation why the order has been delayed over 5 weeks so far. I emailed Ms T 3 times and received no response at all. After coming to the forums, I've discovered that no orders were being processed and shipped most of that time. Also, no one is receiving responses to any communications with her. I filed a cc dispute last week and sadly learned that because I used a debit card I am at her mercy and will not be able to recover the money I spent. I did watch for updates in her supplier forum until it was closed for nonpayment. There is no excuse for a business taking this long to fill orders and ignoring her customers.
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[pandora99]

Update: finally received my order on 11/18...no explanation or apology. I'm very disappointed in the customer service (nonexistent), professionalism (none) and processing times (6 weeks). Definitely at the very top of my "never again" list.