I Pro button malfunction...Now dead and smells like burnt wires

[jwv651]

Hi, My wife was using her I Pro when all of a sudden the button stayed pressed in, it got so hot she had to throw to the ground whereas the button finally disingaged. It seems her I Pro button never worked properly since she got it in Nov 2011. It never seem to protrude out as far as my Buzz. Anyways it's completely dead, no light in the wheel, tried many charged batteries, with no luck. I was told it's probably the PCB. I'm just wondering if anyone else had this problem. BTW my wife vapes less than 2 mg per day...She is a very lite vaper. I'm not sure if we will get it fixed or buy another one. My wife is pretty scared to get another I Pro or any PV. She been hitting her Ego and feels like it's safer.

 

[arkador]

That's a new one to me. Fill out a RMA at notcigs.com and send it in. Be sure to mention on the Roma that it has always been wonky, as it may be a defect from manufacture. Worst case it is about $30 for a PCB replacement.

Sent from my Nexus S 4G using Tapatalk 2

 

[Bovinia]

Jw, I'm the one you've been talking to thru the tech support emails Most often, a sticking button is caused by juice getting under the cap, or sometimes the button gets stuck under the edge of the hole it fits thru. I'm sorry this happened and scared the bejeebies out of your wife

It's a hard decision about whether to fix it or replace it, and that's completely up to you. I wish you had let us know early on when you felt something was not right with the button, since it would have been warranty work for the first 6 months you owned it. I'm guessing none of the suggestions I gave you to try helped.

 

[5cardstud]

My Buzz Pro did that too and melted the tank right off. Anyway before I sent it back for a new heart I enlarged that hole just a bit. If I would have had the switch replaced when it first messed up (as Mike suggested) it wouldn't have happened so it was my fault.

 

[silkakc]

Jw, I'm the one you've been talking to thru the tech support emails Most often, a sticking button is caused by juice getting under the cap, or sometimes the button gets stuck under the edge of the hole it fits thru. I'm sorry this happened and scared the bejeebies out of your wife

Bovina,

Is the cap where you screw your atty in? Isn't that sealed on the new Ipro?

 

[Bovinia]

No Silk, the are not completely sealed. Under the top cap screw is a plastic washer (used as a spacer) and under that is an o ring to help protect from juice getting under the top cap. This is the main reason we suggest a sealed adapter if you tend to get juice in the connector. It's also a good idea to clean the top cap connector area with a paper towel wetted with a little rubbing alcohol every once in a while.

Check the screw every now and then and make sure it's snug but not cranked down too tight

 

[jwv651]

IPRO failure once again....the button got stuck and broke off. Why is this still a problem...I had my pcb replaced July 2012. I never had one problem with my Buzz. What's Up with the IPRO?

 

[Bovinia]

If you had your PCB replaces in July, you got another 6 month warranty starting from that date. You can send it back for a fix to your button. Print, fill out and send this form along with it to the address provided on the form RMA form

 

[jwv651]

Thanks Bovinia for the info...I will do a rma today, It seems the button hits the edge of the hole and that caused the same problem with the original and now the replacement pcb button replaced in July. The button needs to be dead center of the hole like my Buzz.

 

[Bovinia]

Jw, be sure to mention on the RMA form that your button is sticking because it is off center. That will make sure that Lorrie knows why it sticks, and makes her job a bit easier

 

[908Tracy]

Sorry for your problems jw, and hope it's all sorted out soon for ya!

 

[jwv651]

Well I sent it in...I did mention the button rubbing against the edge of the hole, hopefully they realized it. Thanks 908Tracy I hope this get sorted out too. Good news is my Buzz works fine.

 

[908Tracy]

Rock on jw!!! They'll take good care of you.

 

[jwv651]

Rock on jw!!! They'll take good care of you.

They fixed it free of charge and it will be here Wednesday...I also bought some more IPRO batteries and a couple of replacement tanks. I couldn't be any happier. Thanks you Notcigs!

 

[Bovinia]

You're very welcome Jw!

 

[908Tracy]

Buzz & Company ROCKS!!! Enjoy your goodies JW.

 

[jwv651]

You're very welcome Jw!

Button works excellent after being fixed...it's dead center. to notcigs

 

[jwv651]

Buzz & Company ROCKS!!! Enjoy your goodies JW.

Yes they do!

 

[jwv651]

I was happy and now sad again....button broke in half...I don't get it...I have had my pro buzz a lot longer and the button has never been a problem. I use my pro buzz every single day...and the Ipro once in awhile. I'm at a complete lost as to why this keeps happening. The ipro button does seem to stick out further than the pro buzz. Maybe that's the reason or maybe the buttons for the ipro are faulty. I guess I need to send it back again. I want to love my ipro as much as my pro buzz but it's not happening anymore.

 

[Bovinia]

Wow Jw, I'm sorry...again! We use the same switch and button in both PVs, but maybe it sticks out a little more because there's less room on the inside of the IPro. RMA it again, and mention on the RMA that Debi said it was a no charge fix.

We did have a shipment of switches with bad buttons on them but that was months ago and Mike sent them back to the manufacturer