Company name
fasttech.com
Date of your initial complaint to the supplier.30 September 2013
How did you contact the supplierWebsite ticket system
Ticket number (if you were issued one)#Q0930SHJYM
General nature of complaintShipping
Briefly describe your problem or issueI placed an order with fasttech on sep. 26th 2013 this is what I ordered
== Items ordered ==
#1. SKU 1376700 - Vamo V3 Variable Voltage mod / E-Cigarette Battery Compartment
x 1
http://www.fasttech.com/product/1376700
#2. SKU 1053201 - UltraFire 18350 3.7V 1200mAh Rechargeable Li-ion Batteries (2-Pack)
x 1
http://www.fasttech.com/product/1053201
#3. SKU 1078001 - UltraFire 18650 3.7V 3000mAh Protected Lithium Batteries (2-Pack)
x 1
http://www.fasttech.com/product/1078001
#4. SKU 1448001 - Protank-2 BCC Clearomizer (3.5mL)
x 1
http://www.fasttech.com/product/1448001
#5. SKU 1423110 - Clearomizer Coil Heads For Kanger Protank (5-Pack)
x 1
http://www.fasttech.com/product/1423110
#6. SKU 1068002 - UltraFire WF-139 Lithium Battery Charger
x 1
http://www.fasttech.com/product/1068002
== Other services ==
Protective shipping packet
My order shipped 9-27-2013
On 9-30-2013 I send this mail
I got am e-mail saying my order had been shipped and got the tracking number but it still says tacking numbed not found. Order number is A092624241. I would like to be able to track this order so any help would be appreciated, thanks.
FastTech
FastTech sends shipment notification and tracking numbers as soon as orders leave our warehouse. Tracking numbers will likely not show any result before carriers have a chance to do an initial scan to those packages.
Please try it again.
FastTech then sends this little gem of a mail on 10-4-2013
To safeguard aviation security, Hongkong Post does not accept the sending of air mail items (including Speedpost) that contain dangerous articles such as perfumery products, lighters and lithium batteries. Hence, all mail items entering the Air Mail Centre are subject to x-ray screening. Recently, there is an increasing number of air mail items detected to contain suspected dangerous articles, in particular, lithium batteries, which lengthens the screening process. In this connection, air mail registration service, iMail service and Bulk Air Mail service may be subject to delay. Any inconvenience caused is much regretted.
Source: Hongkong Post - Notices - Delay In Outbound Air Mail Services
FastTech confirms that all battery airmail packages are being affected at this time. This includes HKP/USPS, and Singapore Post.
Here is what's happening:
Packages with primarily batteries in them are now more likely to get caught and get returned to us. We'll refund in those cases.
If you have previously requested us to put you on Hong Kong Post only list, you may want to consider getting off that list to avoid the added wait time at Hong Kong Post.
Again, until this loosens, there is a higher chance for packages consisting of only batteries to be returned to us by shipping carriers. When they are returned, we will fully refund customers and cancel their affected orders.
We'll monitor and update as this situation develops.
We apologize for this and thank you for your understanding.
Me 10-04-2013 Now I get the tracking info
Ok so how long will it take? It says in transit and has said that for over a week now. I have a cutomer waiting on this order. Your website said 5-9 days to ship it that was over 2 weeks ago.
Then they explain they can take out the batteries and send the rest of my order, I ok then I get this
SKU 1053201 and SKU 1078001 are refunded. PayPal should be sending you a
> confirmation e-mail in a moment.
>
> We have arranged the reshipment for other items. We will ship your order
> via USPS.
>
>
>
> ---- Included below is the most recent message you have sent to us ----
> Okay please remove and refund just the batteries and send the rest of my
> order. It would be nice if you you had something posted on your site about
[FONT=arial, sans-serif]> issue with batteries.[/FONT]
[FONT=arial, sans-serif]Now I have still have no working tracking info and have yet to receive my order it has been almost a month and they wont respond to any of my e-mails.[/FONT]
[FONT=arial, sans-serif]Please for the love of god anyone who reads this before they order I can't in good conscience recommend FastTech - Gadgets and Electronics, but I guess that's what I get for for trying to order something at cheaper price than I normally would to try and help out a family member who didn't have much money to work with. From now on I only order from USA suppliers.[/FONT]
== Items ordered ==
#1. SKU 1376700 - Vamo V3 Variable Voltage mod / E-Cigarette Battery Compartment
x 1
http://www.fasttech.com/product/1376700
#2. SKU 1053201 - UltraFire 18350 3.7V 1200mAh Rechargeable Li-ion Batteries (2-Pack)
x 1
http://www.fasttech.com/product/1053201
#3. SKU 1078001 - UltraFire 18650 3.7V 3000mAh Protected Lithium Batteries (2-Pack)
x 1
http://www.fasttech.com/product/1078001
#4. SKU 1448001 - Protank-2 BCC Clearomizer (3.5mL)
x 1
http://www.fasttech.com/product/1448001
#5. SKU 1423110 - Clearomizer Coil Heads For Kanger Protank (5-Pack)
x 1
http://www.fasttech.com/product/1423110
#6. SKU 1068002 - UltraFire WF-139 Lithium Battery Charger
x 1
http://www.fasttech.com/product/1068002
== Other services ==
Protective shipping packet
My order shipped 9-27-2013
On 9-30-2013 I send this mail
I got am e-mail saying my order had been shipped and got the tracking number but it still says tacking numbed not found. Order number is A092624241. I would like to be able to track this order so any help would be appreciated, thanks.
FastTech
FastTech sends shipment notification and tracking numbers as soon as orders leave our warehouse. Tracking numbers will likely not show any result before carriers have a chance to do an initial scan to those packages.
Please try it again.
FastTech then sends this little gem of a mail on 10-4-2013
To safeguard aviation security, Hongkong Post does not accept the sending of air mail items (including Speedpost) that contain dangerous articles such as perfumery products, lighters and lithium batteries. Hence, all mail items entering the Air Mail Centre are subject to x-ray screening. Recently, there is an increasing number of air mail items detected to contain suspected dangerous articles, in particular, lithium batteries, which lengthens the screening process. In this connection, air mail registration service, iMail service and Bulk Air Mail service may be subject to delay. Any inconvenience caused is much regretted.
Source: Hongkong Post - Notices - Delay In Outbound Air Mail Services
FastTech confirms that all battery airmail packages are being affected at this time. This includes HKP/USPS, and Singapore Post.
Here is what's happening:
Packages with primarily batteries in them are now more likely to get caught and get returned to us. We'll refund in those cases.
If you have previously requested us to put you on Hong Kong Post only list, you may want to consider getting off that list to avoid the added wait time at Hong Kong Post.
Again, until this loosens, there is a higher chance for packages consisting of only batteries to be returned to us by shipping carriers. When they are returned, we will fully refund customers and cancel their affected orders.
We'll monitor and update as this situation develops.
We apologize for this and thank you for your understanding.
Me 10-04-2013 Now I get the tracking info
Ok so how long will it take? It says in transit and has said that for over a week now. I have a cutomer waiting on this order. Your website said 5-9 days to ship it that was over 2 weeks ago.
Then they explain they can take out the batteries and send the rest of my order, I ok then I get this
SKU 1053201 and SKU 1078001 are refunded. PayPal should be sending you a
> confirmation e-mail in a moment.
>
> We have arranged the reshipment for other items. We will ship your order
> via USPS.
>
>
>
> ---- Included below is the most recent message you have sent to us ----
> Okay please remove and refund just the batteries and send the rest of my
> order. It would be nice if you you had something posted on your site about
[FONT=arial, sans-serif]> issue with batteries.[/FONT]
[FONT=arial, sans-serif]Now I have still have no working tracking info and have yet to receive my order it has been almost a month and they wont respond to any of my e-mails.[/FONT]
[FONT=arial, sans-serif]Please for the love of god anyone who reads this before they order I can't in good conscience recommend FastTech - Gadgets and Electronics, but I guess that's what I get for for trying to order something at cheaper price than I normally would to try and help out a family member who didn't have much money to work with. From now on I only order from USA suppliers.[/FONT]
