FastTech - Customer service issue : DLJunkie

[DLJunkie]

Company name

fasttech​

Date of your initial complaint to the supplier.

18 September 2013​

How did you contact the supplier

Website ticket system​

Ticket number (if you were issued one)

Q0917BCPMS​

General nature of complaint

Customer service​

Briefly describe your problem or issue

September 13, 2013 I ordered a pile of items from fasttech. Have placed 7 orders with them so far.
The Sept. 13th order was not shipped so I cancelled it on Sept. 18 & refunded on the 22nd through PayPal. NB!

Placed a second order on the 18th for 1 item (a Vamo)
They promised it would ship today Sept 24th by email - It has not.

Tickets are going unanswered & service has gone to hell. Dono if they even care about the reputation they once had?
Very frustrating!

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[DLJunkie]

Canceled Sept. 18th order too as it was not shipped on date promised.
Ordered the stainless steal ver. that said ready to ship in 1 day. Will see if that's true.

 

[DLJunkie]

OH! One more thing!! Do not wait, if they say a refund was issued an it was not. Open a PayPal dispute against them. That seems to work well!

 

[DLJunkie]

Order on Sept. 25th just landed in the US on Oct. 9th - Getting warmer!
Might just get the item I paid for long ago?
Reviewers never wait that long!