Customer Service

[progg]

My initial order with ProVape was bollixed up on 1/1/11.
I e-mailed ProVape and got it straightened out on 1/1/11.

I've queried ProVape a couple of times since, both here to MonsterKenny and through e-mail. I got answers promptly.

I got one of the early ProVaris with the "sensitive" low battery indicator flash. Initially I was willing to live with it as it didn't affect performance.

After getting a suitable back-up plan in place I changed my mind. I contacted ProVape last weekend. I mailed the PV on 3/21/11 from NH to Washington. I received it back on 3/26/11. So far it's functioning as designed.

Years ago this level of customer service was expected, you all know it's no longer the norm. We are fortunate here at ECF to have many excellent vendors in a mostly free market setting.

If you are a prospective owner of a ProVape device -- add my experience to your decision making process. There's others who will concur.

I love my ProVari, it actually SATISFIES me.

Quality of product and customer service -- expectations met.

Thank you ProVape.

 

[asidrave]

progg

Thanks for posting your experience. It just enforces the fact that Provape stands behind their products. Im glad I ordered mine.

 

[silentt]

Yes they are very good over at Provape. I wanted to add that Warranty awhile after i placed the order and he added it right when he read my email with no problem at all. Very nice.