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Well, where to start.. first off, Shawn does not sell knockoff parts, or used parts. He sells products that arrive directly from the factory in China.. China, keep that in mind, they're not always known for their quality assurance. Whether its DSE/SLB, Smoore,
joyetech, Kanger, First Union, Dekang, etc, all parts are original from manufacturer.
Many of us have received great service from Shawn.. issues quickly and easily taken care of.
Let me ask you this: have you created a support ticket, which is the normal course of action? Also, WHEN are you calling? It clearly states on the website to call during business hours.
Finally, you may not be able to get ahold of him because I believe he is at VapeFest that is going on in Virginia right now.
Plenty of us are happy with Shawn and LitecigUSA. Just look at the poll for this very post.. looks like you're alone on this one.