Hi, for whatever reason we never received any of the tickets you created. Were you using a cell phone, or a actual computer with a full browser?
Hi, for whatever reason we never received any of the tickets you created. Were you using a cell phone, or a actual computer with a full browser?
You can also email directly support@litecigusa.net or call the toll free number monday - friday 1-888-960-7857
Hi - Thought I'd share my experience with purchases & customer service from LiteCig from the last few weeks. I purchased an EgO DCT that malfunctioned - as far as I can tell, there was a blockage between the tank & the atomizer & the wick was burned after minimal use - & after contacting customer service I received a couple of terse e-mails that were quick to put the blame on me. There was no offer for refund or replacement & I purchased a Kanger Clearomizer as a replacement; this product, too, is faulty. It isn't effectively sealed between the tank, atomizer, & air chamber, & the device constantly sucks up a substantial amount of fluid into the air chamber. Maybe these are known issues (Buyer Beware!) but if so, it would be helpful to have some warnings attached.
I am sorry if the replies seemed terse. They were not meant that way. Sometimes with the volume of emails we get in a day the short replies can be taken the wrong way. We do our best to answer all emails as quickly as possible and if some of them being quick and short came across the wrong way to you I apologize for that.