Apology to everyone with shipping issues

[low_tar_neil]

Hi everyone, I’m really sorry about the number of shipping issues recently. I’m also sorry I’ve not checked in this week until today and seen all the messages.

I’m going to get a customer service rep on here to answer queries much more quickly going forward.

As a lot of you will know there have been industry wide problems, the shipper who promised us they were here to save the day turned out to be completely unreliable.

Since last week we have stopped using them and this week we’ve begun to onboard a 2 new shippers, who are far more established and will provide a much better service with more coverage.

We have also doubled the size of the customer care team, and are desperate to get back to the quick response times and high level of service we pride ourselves in, and we had just a few weeks ago before USPS dropped out.

For those of you still waiting please dm me your order number, tell me your issue and I’ll get it taken care of.

Thanks
Neil

 

[Nermal]

Thank you

 

[eatmemonster]

@low_tar_neil My order number is V100649974. I don’t want to call vaping.com a scam, but please understand my frustration. I ordered well over a month ago and reached out over the past week to your customer care for 2 consecutive times, no response. I posted here one time and someone pinged you, no response. The tracking website shows my package sitting at this facility, delayed indefinitely. I understand the whole covid situation, but no where on your website explains this delay, and still claim most delivered within 3-9 days and at most 14 days. Thank you in advance.

 

[somdcomputerguy]

I don’t want to call vaping.com a scam, but please understand my frustration. I ordered well over a month ago and reached out over the past week to your customer care for 2 consecutive times, no response. I posted here one time and someone pinged you, no response. The tracking website shows my package sitting at this facility, delayed indefinitely.

Have you read his post? They are having problems with the shipper they were using.

 

[Hoochsmom]

Hi everyone, I’m really sorry about the number of shipping issues recently. I’m also sorry I’ve not checked in this week until today and seen all the messages.

I’m going to get a customer service rep on here to answer queries much more quickly going forward.

As a lot of you will know there have been industry wide problems, the shipper who promised us they were here to save the day turned out to be completely unreliable.

Since last week we have stopped using them and this week we’ve begun to onboard a 2 new shippers, who are far more established and will provide a much better service with more coverage.

We have also doubled the size of the customer care team, and are desperate to get back to the quick response times and high level of service we pride ourselves in, and we had just a few weeks ago before USPS dropped out.

For those of you still waiting please dm me your order number, tell me your issue and I’ll get it taken care of.

Thanks
Neil

I have an order that says preparing to ship

Hi everyone, I’m really sorry about the number of shipping issues recently. I’m also sorry I’ve not checked in this week until today and seen all the messages.

I’m going to get a customer service rep on here to answer queries much more quickly going forward.

As a lot of you will know there have been industry wide problems, the shipper who promised us they were here to save the day turned out to be completely unreliable.

Since last week we have stopped using them and this week we’ve begun to onboard a 2 new shippers, who are far more established and will provide a much better service with more coverage.

We have also doubled the size of the customer care team, and are desperate to get back to the quick response times and high level of service we pride ourselves in, and we had just a few weeks ago before USPS dropped out.

For those of you still waiting please dm me your order number, tell me your issue and I’ll get it taken care of.

Thanks
Neil

I placed an order on 11-21-2021 and it still says preparing to ship. I also sent an email to customer service last week with my order # and info requesting to just cancel the order and be refunded if it's not going to ship soon but have not heard back yet. The order I placed previously to this order had been canceled and refunded without me having to do anything. I've just decided to buy locally even though it's a huge difference in price. My order is #V100654447, just need to know how to get it canceled and refunded at this point. I hate that I can't order from vaping.com at this time, the prices and products are great.

 

[eatmemonster]

Have you read his post? They are having problems with the shipper they were using.

I need answers and updates and reassurance. When will I receive my package? What happens to the packages already shipped using the old shipper? Why am I not able to get in touch with anyone from vaping.com?

 

[low_tar_neil]

Hi everyone, order numbers that have been posted in here so far have gone to the top of the list for customer service to deal with, you will get a response today. And if you don't come back to me here and I will do what I can from my end.

 

[Dustin Savage]

Hi everyone, I’m really sorry about the number of shipping issues recently. I’m also sorry I’ve not checked in this week until today and seen all the messages.

I’m going to get a customer service rep on here to answer queries much more quickly going forward.

As a lot of you will know there have been industry wide problems, the shipper who promised us they were here to save the day turned out to be completely unreliable.

Since last week we have stopped using them and this week we’ve begun to onboard a 2 new shippers, who are far more established and will provide a much better service with more coverage.

We have also doubled the size of the customer care team, and are desperate to get back to the quick response times and high level of service we pride ourselves in, and we had just a few weeks ago before USPS dropped out.

For those of you still waiting please dm me your order number, tell me your issue and I’ll get it taken care of.

Thanks
Neil

I have an order that I placed on 11/21/2021 and it still says preparing to ship. I reached out and requested a refund since it has been several days since I ordered and it looked like it was never going to come. I never received a response to my inquiry about a refund through customer support. Order number is #V100654462.

 

[Britt018]

I am still awaiting order V100651267 placed on 11/8/21. I understand there are delays with the shipper but the tracking just keeps getting pushed out to the next day, at this point it has been 24 business days and I've had to buy locally anyways. Per the website if no delivery is attempted within 15 business days I can request a refund. I reaches out to customer service on Dec 1st and still have not received a response. I appreciate your help, thanks!

 

[low_tar_neil]

Thanks guys, keep them coming, have passed these over to be prioritised.

 

[bosefbris]

Order Number V100656331

Ordered on December 3rd, would like to at least get tracking or an idea of where the shipment is. Thanks.

 

[low_tar_neil]

Order Number V100656331

Ordered on December 3rd, would like to at least get tracking or an idea of where the shipment is. Thanks.

Thank you, I have handed this over, and someone will reach out to you soon.

 

[Shawn caldwell]

Hello my order number is V100659057 and I never got a email to track my shipment and when I go to the website it self it doesn't have a way for me to track it but I have yet to get my order yet it saying complete. Can I please have someone on here tell me what's going on as customer service has yet to contact me about the issue.

 

[briesas]

Hi,
Order V100656378, seems to be sitting about an hour away from me and delivery date keeps getting extended. Thanks for looking into it.

 

[low_tar_neil]

Thanks guys, have asked the CS team to reach out to you both and figure out what is going on asap.

 

[carleen]

attached is all my information. I ordered my order nov 26 it was supposed to be here Dec 3 then it changed every day saying two days later ever since it has stayed in the same location since Dec 3 and has not moved. It has never arrived and at this point I have no bale juice left I used my extra cash I had to buy the juice I ordered and don’t have money to reorder from another site. I would like a refund. I have been emailing complaints and request and no response since Dec 3 from anyone with no phone number to contact anyone tonight is the first time I saw this site to be able to send a post to Carleenbullock@hotmail.com
Order Date 11/26/2021
Order Number V100655259
tracking # XLX019000NR4AKPDK
DESCRIPTIONQUANTITYPRICE

Refreshing 60ml
SAVEURvape
Nicotine Strength
3 mg
4$47.96

Pound Cake 60ml (Tobacco-free Nicotine)
Glas
Nicotine Strength
3 mg
3$32.97Subtotal $80.93Shipping Method: Adult signature shipping - Standard shipping (average 3-9 business days, up to 14 days)Shipping $0.00Sales & Excise Duty Tax $34.24Total$115.17

20:00 EST
5 Jan
Estimated Delivery
January 5, 2022
North Chesterfield VA 23237
17:00 EST
21 Dec
Delayed
Package has been delayed
GREENWOOD IN 46143
17:00 EST
3 Dec
In-Transit
Package is on its way
GREENWOOD IN 46143
8:56 EST
3 Dec
In-Transit
Package has departed facility
EASTWOOD KY 40018
20:44 EST
27 Nov
In-Transit
Package has departed facility
Buffalo Grove IL 60089
14:44 EST
27 Nov
Label Created
Label has been created
Buffalo Grove IL 60089

 

[ShamanVibes]

@low_tar_neil So I placed an order this past Saturday, and now that Monday is over and I'm a bit impatient(lol), I decided to check out if this site is legit as I've never ordered before. Now I'm concerned due to the abhorrent amount of threads about shipping issues. Should I just ask for a refund? Or should I wait it out? Leaving my order # here as well.

#V100666593

 

[low_tar_neil]

@low_tar_neil So I placed an order this past Saturday, and now that Monday is over and I'm a bit impatient(lol), I decided to check out if this site is legit as I've never ordered before. Now I'm concerned due to the abhorrent amount of threads about shipping issues. Should I just ask for a refund? Or should I wait it out? Leaving my order # here as well.

#V100666593

Hi there, thanks for reaching out, I can understand your concerns, you're probably aware by now that that entire industry had shipping issues due to the PACT Act and losing all the major carriers as a result, so it wasn't just us.

I'm happy to say that the temporary shipping issues we experienced are now resolved and we are working with reliable regional carriers to get your order to you as quickly as possible.

We also invested heavily in customer service to be able able to serve our customers better and are now available 24 hours a day to deal with any issues immediately.

Any more questions let me know!

 

[r1czone]

Hi.. I would like to check my orders, can you help with that?? Here's my order V100667904
I couldn't track my package.. RSBC180C68A4B the tracking number doesn't work. Thanks

 

[low_tar_neil]

Hi.. I would like to check my orders, can you help with that?? Here's my order V100667904
I couldn't track my package.. RSBC180C68A4B the tracking number doesn't work. Thanks

Hi there, thanks for reaching out, you can track it using this link https://rktship.rocksolidinternet.com/ec/track/RSBC180C68A4B