This is what I know...
The primary process requires a name, birth date, and cell phone number, and last (4) digits of your Social Security Number (SSN).
The name is your LEGAL name - any misspelling or nicknames will kick you to the secondary verification process.
The birth date is a little wonky - it's Day/Month/Year - a little different than the Month/Day/Year that people are accustomed to. NOTE: If you are under the age of 27, as determined by the data you input, you will automatically be kicked to the secondary verification process.
The cell phone number is required because the system will send you a 4 digit code via SMS text message. If you are not able to send/receive SMS text messages then you will be kicked to the secondary verification process.
The SSN is required because it is the primary piece of information that determines "you are who you say you are." It is worth noting that the data is passed or transmitted as encrypted data, via SSL. If the data provides (last 4 of the SSN) does not match the database, you will be kicked the secondary verification process. If you do not want to provide your last (4) of your SSN, you can always opt to go to the secondary verification process and skip the SSN piece.
What is the secondary verification process? This requires you to upload a "selfie + picture of ID". This is a relatively painless process for those of you accustomed to taking digital photos and uploading them - the process typically takes about (5) minutes. If you are under the age of 27, you must perform this process EVERY TIME YOU MAKE A PURCHASE - even if you are a repeat customer. (I know, I know - pain in the ....).
The bottom line - we're as frustrated as some customers when it comes to the age verification process. It's costing us ALOT of $$$$ in the form of orders lost because people are having difficulty with the transition. Lots of people are confused - we are fielding questions like...
I've purchased from you dozens of times, why do I have to do this now? Answer: FDA regulations now require it.
Is my SSN really required - it's intrusive - I'm not comfortable providing that information. Answer: Again, the data is encrypted via SSL (Secure Socket Layer). Also, as an aside, the last (4) digits of a SSN are virtually useless to a potential identity thief... they would need
The "secondary" Selfie + ID process - how do I do it? Answer: It works much better from a computer as opposed to a phone, but - how I did it. I took a picture of myself holding my ID up to my face, and a second (up close) picture of the ID. I emailed it to myself, and downloaded (and saved it) to my desktop on my PC. I then uploaded the photo to the BlueCheck system on the site, and was verified in 5 minutes.
More questions??
The primary process requires a name, birth date, and cell phone number, and last (4) digits of your Social Security Number (SSN).
The name is your LEGAL name - any misspelling or nicknames will kick you to the secondary verification process.
The birth date is a little wonky - it's Day/Month/Year - a little different than the Month/Day/Year that people are accustomed to. NOTE: If you are under the age of 27, as determined by the data you input, you will automatically be kicked to the secondary verification process.
The cell phone number is required because the system will send you a 4 digit code via SMS text message. If you are not able to send/receive SMS text messages then you will be kicked to the secondary verification process.
The SSN is required because it is the primary piece of information that determines "you are who you say you are." It is worth noting that the data is passed or transmitted as encrypted data, via SSL. If the data provides (last 4 of the SSN) does not match the database, you will be kicked the secondary verification process. If you do not want to provide your last (4) of your SSN, you can always opt to go to the secondary verification process and skip the SSN piece.
What is the secondary verification process? This requires you to upload a "selfie + picture of ID". This is a relatively painless process for those of you accustomed to taking digital photos and uploading them - the process typically takes about (5) minutes. If you are under the age of 27, you must perform this process EVERY TIME YOU MAKE A PURCHASE - even if you are a repeat customer. (I know, I know - pain in the ....).
The bottom line - we're as frustrated as some customers when it comes to the age verification process. It's costing us ALOT of $$$$ in the form of orders lost because people are having difficulty with the transition. Lots of people are confused - we are fielding questions like...
I've purchased from you dozens of times, why do I have to do this now? Answer: FDA regulations now require it.
Is my SSN really required - it's intrusive - I'm not comfortable providing that information. Answer: Again, the data is encrypted via SSL (Secure Socket Layer). Also, as an aside, the last (4) digits of a SSN are virtually useless to a potential identity thief... they would need
The "secondary" Selfie + ID process - how do I do it? Answer: It works much better from a computer as opposed to a phone, but - how I did it. I took a picture of myself holding my ID up to my face, and a second (up close) picture of the ID. I emailed it to myself, and downloaded (and saved it) to my desktop on my PC. I then uploaded the photo to the BlueCheck system on the site, and was verified in 5 minutes.
More questions??