Vision Vivi Nova Heads Have Incorrect Ohm Rating Stamped On Them

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congaman

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First of all, I did not state that I expected them to go through and test them all. If they receive information from a customer that one of the products that they sell is mislabeled then that matter should be addressed and rectified. They are responsible for the products that they sell whether the mfg is in China or anywhere else. I get your point about quality control from China. Also, I did not write a word about any other retailers, that's your false impression. If I were a retailer and sold you a box of chocolate chip cookies and when you opened the box they were lemon cookies, would you be upset? Buyer beware, we thought they were chocolate chip, that's what we were told, take it up with the mfg, we can't be responsible for them and we don't stand behind the products that we chose to sell to the public. That's not taking care of me in any way. I'm sure the Gotvapes crew are fine people but I think their attention to customer service is lacking imo.
 

corruption42

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First of all, I did not state that I expected them to go through and test them all. If they receive information from a customer that one of the products that they sell is mislabeled then that matter should be addressed and rectified. They are responsible for the products that they sell whether the mfg is in China or anywhere else. I get your point about quality control from China. Also, I did not write a word about any other retailers, that's your false impression. If I were a retailer and sold you a box of chocolate chip cookies and when you opened the box they were lemon cookies, would you be upset? Buyer beware, we thought they were chocolate chip, that's what we were told, take it up with the mfg, we can't be responsible for them and we don't stand behind the products that we chose to sell to the public. That's not taking care of me in any way. I'm sure the Gotvapes crew are fine people but I think their attention to customer service is lacking imo.

I added a comparison for other vendors just as a catchall -- because these things aren't exclusive to GV by any means. I won't disagree with you that their service leaves wonting, however these issues are consistent across the product lines, regardless of vendor, and have been known for quite some time. Its the risk you run when you deal with the lower end of the spectrum of a market that is 95% lower end.

I also won't disagree with you about the store -- that was my point that a good retailer should stand behind their products and sales -- however my point was that you purchasing something mislabeled is then in turn not the fault of the retailer -- they were under the impression it was one thing as well. When we're talking about these cheap expendable parts, and the kind of turnaround they see, its obvious why they react this way -- and I'm not excusing it -- but its entirely an effect of the market they service. There simply is no consistency of parts; the same parts that have always been within a range of acceptability still have issues left and right. Take the widely accepted 'gold' standard in e-cig manufacturing -- Boge cartos -- and look at BogeGate. No one isn't susceptible, and you can't expect a retailer to predict or always catch these things. Again, this doesn't excuse poor customer service, but it makes it a bit more understandable from their perspective.

My only point from the start was that your initial comment came across like GotVapes was to blame for your poorly coiled Vivi heads -- when they're just the messenger. At a retail level, you have to accept manufacturers word -- and likewise, if you want to stay in business its a two-way street of support for your customers. So I get your point of view, I just have a problem when people start pointing the finger at an otherwise innocent party in such a situation -- if they didn't manufacture it, expecting them to confirm anything beyond what the manufacturer told them is simply unreasonable.

All that said though, these are low cost, disposable, high turnover items. They don't respond amicably, because frankly, they just don't care -- theres not a lot of gain involved, they hope for the sale as a 'purchase initiator'... they expect that you buy a viv, plus some replacement heads -- then come back to them for all your juice and accessory needs. Its a false assumption, but its the reality of the disposable nature of such parts. There's no encouragement to make them better and improve manufacturing tolerances, cuz they will continue to sell hand over fist in the current marketplace.
 

Exhaler

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I brought out my Mastech digital multimeter yesterday and was testing my gear and getting ready to try my hand at rebuilding and building coils and heads . I was testing my different atomizers and carts and noticed brands X Y and Z were pretty much spot on but most Vivi tanks and especially the replacement heads were way off. Most read from 2.8 to 4.0 when they should have been from 1.8 to 2.4. I thought some how I was screwing up the testing but from this post perhaps I'm not. Whether the sellers should be responsible, probably so. It is basically selling us something that is not as advertized.
 
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