Problems with flavoring. nude nicotine.

[Muero]

Well none of my flavoring have gone bad, but if i saw black gunk, id just chuck it. Black gunk doesn't not sound like something good to me.

 

[dannyv45]

If this is their tobacco then it is an absolute (as long as it came from a tobacco concrete, but I digress). They make no mention of what the product will arrive like. Many of us know what TA is and how much of a mess it can be to work with, but I really think NN missed the boat on explaining the details of this and producing a product that comes looking more like it came out of lab than out of someone's waste. This is what their site says about it (assuming the liquid in question was this):

"This is an ‘Absolute’ extract from select fresh flue-cured tobacco leaves. Our extraction process yields a flavor extract absent of nicotine*, nitrosamines, diacetyl, and other harmful ingredients present in combusted tobacco or other extracted tobacco products. Enjoyable mellow and nutty notes of tobacco with none of the combusted taste of a normal cigarette. A true gem in its own light. We worked hard on this one, and hope you enjoy the fruits of our labor as much as we do!

*Our tobacco absolute extract is absent of nicotine, and can be truly formulated to 0mg/mL if required. We utilize a similar process to that of the decaffeination of coffee beans to remove trace nicotine from our product. However, please be advised, other minor tobacco minor alkaloids present in any extract will potentially result in a failed conitine test.

That last underlined part (emphasis mine) was actually recommended to them by me when DVap and I talked to the Jaker about his former claim of calling this product WTA.

With some of this stuff, like D45 just mentioned, a lot of DIYers actually have more of handle on it then the vendors, which tells a lot about some of our DIY Gurus. I've learned more from reading blogs like D45's then talking with some of these vendors.

I totally agree, nicely put. But if this is the case I think the point here is as far as the OP is concerned is "Is it safe" and I would have to say yes. But I do agree they need to go back to the drawing board in there preparation and marketing approach. If I were a new comer to DYI and I saw something like that it would concern me as well.

 

[dannyv45]

Well none of my flavoring have gone bad, but if i saw black gunk, id just chuck it. Black gunk doesn't not sound like something good to me.

You need to understand our point before making a blanket statement to toss it. Please read the few previous posts.

 

[corejuice]

Here's a Question:

If you went to the Grocery Store and bought something and it had Black Sludge in the bottom and Sticking to the sides of the Bottle, would you Eat it?

If Not. Why would something you are going to put in your Lungs be held to a Lower Standard?

Well let's pretend the "black sludge" is in a dark chocolate pudding. If you've never seen pudding but you need to acquire it as an ingredient for pudding cake, you might just have a question about this dark sludgy delicacy? I'm questioning it because I'm rather new to mixing, I'm not sure if this is common in certain flavors or what not. I don't intend to use it until I get a solid answer. I couldn't get in touch with NN's staff so I figured I would pop in here and ask if flavoring can do this, and if anyone has had past dealing with NN. Thank you much for your concern!

I've seen this with tobacco flavors that were made with absolutes, NET's, natural tobacco extracts and essences. If you say these flavorings are tobaccos this could be the case. This happens when the fore mentioned are not desolved properly. These should be made in a 50pg/50PGA base solution. This can also happen when the base is over saturated with the fore mentioned and it is normal for these types of flavors to seperate but they don't seperate when mixed into the finished ejuice. There fine to use and a good shaking is all thats needed but contact NN just to be sure this is the case. Those types of flavors make some of the tastiest tobacco vapes.

The label under the bottom has a VG lot number so I think it's safe to assume the flavor was mixed in VG?* The flavor is separating in the juice. It has dark "clouds" of flavoring. I've sent an e-mail to them VIA the website and one VIA my e-mail address. I've put detailed information about the recipe I used to make the final product, information on the flavor and the flavors lot numbers. I've shaken the flavor bottle numerous times very vigorously with no positive results.

I totally agree, nicely put. But if this is the case I think the point here is as far as the OP is concerned is "Is it safe" and I would have to say yes. But I do agree they need to go back to the drawing board in there preparation and marketing approach. If I were a new comer to DYI and I saw something like that it would concern me as well.

Yes I'm concerned about the safety of the product, and if this separating of the e-juice and flavoring is normal. The strawberry banana smoothie flavoring mixed like a champ, but I'm not going to vape it as it shares the same lot numbers and this also concerns me. I'm not here to bash the company things happen and I understand that. As I said in a previous post the shipping was fast, and the packaging was awesome! My concern is the flavors and if this is something that naturally occurs. In videos I have watched I've never seen black gunk at the bottom of the bottles. I also assumed flavors in a e-liquid starter kit intended for DIY e-liquid, shouldn't have troubles mixing. But I am a newb and these are assumptions.

I've seen some similar, but not quite that bad unless it was made form some DIYer or some vendor that didn't know how to dilute their TA. And part of what gets me is that NN has this appeal of being "lab quality" but this type of product goes out? I don't know. I get the differences between some "flavorings" and nic, but damn!

That's one of the reasons I ordered from nude nicotine. I could have just purchased the materials separate and saved some BIG money. I figured a Lab was better than a company storing other peoples products? Being new and all I opted for their starter kit. I was looking to have some fun, save some money, and get a my feet wet. So far not so good. I understand things happen and that's just fine however at this point I don't think I'll be hearing back from them? The nude nicotine's twitter has been updated, I received coupon codes in my e-mail inbox, but no reply on my problem.

Liquids in question
BRY4: http://www.nudenicotine.com/product/bry4/
Menthol tobacco: http://www.nudenicotine.com/product/menthol-tobacco/

I will keep you kind folks updated. *fingers crossed* Thanks so much for your time and VERY valuable information. <3

 

[Hoosier]

If it is TA in VG, I'm amazed it mixed that well....

I looked at the pictures and thought I looked like TA, didn't see anything too weird. I dilute my TA in ethanol before use to keep that effect to a minimum.

Give NN time to get geared back up fro the holidays and get their answer. Emails can be scheduled to sent out at specific dates years in advance, so getting a sales notice doesn't mean much.

 

[corejuice]

If it is TA in VG, I'm amazed it mixed that well....

I looked at the pictures and thought I looked like TA, didn't see anything too weird. I dilute my TA in ethanol before use to keep that effect to a minimum.

Give NN time to get geared back up fro the holidays and get their answer. Emails can be scheduled to sent out at specific dates years in advance, so getting a sales notice doesn't mean much.

Understood Hoosier! So do Tobacco flavors generally take a while to mix properly in the final product? Thanks so much for your time and information.

 

[Boletus]

I have read on their website that they use a VG-PGA blend for solvent, so perhaps the PGA evaporated out, leaving the tarry (resinous) TA and VG? Just guessing, and I will be glad to hear what they have to say about it.

 

[Art Mustel]

I agree & disagree with some; it is true TA does that but it is also true it does after a long time of storage. Meaning from my point of view that
1) That is not a fresh product (and i don't mean 1 or 2 months old), 2)It should not be vaped, even if it is ok to vape it, because those tobacco components are very hard (if possible) to dilute back, so you will be using a "watered" (pge'd) down version of it. 3) By all means contact seller and tell them you want to return that product. Simply, not good. I've never received a tobacco absolute like that,although some i didn't like turned that way after 6-8 month of shelf life. I am sure NN will make it right.

 

[Boletus]

For sure Art; even if it would OK after redissolving and re-blending, the customer should not have to do that, if it is advertised as ready to use.

[edit] And FWIW, I was planning on trying one of their tobacco extractions (almost pulled the trigger today), but now I will wait to see how this turns out. As I've said before, any vendor can have a problem, but it is how they resolve problems that separates good vendors from bad ones.

 

[Hoosier]

Understood Hoosier! So do Tobacco flavors generally take a while to mix properly in the final product? Thanks so much for your time and information.

No, doesn't take time to mix. They may take awhile to meld, flavor wise, but not mix.

 

[corejuice]

I agree & disagree with some; it is true TA does that but it is also true it does after a long time of storage. Meaning from my point of view that
1) That is not a fresh product (and i don't mean 1 or 2 months old), 2)It should not be vaped, even if it is ok to vape it, because those tobacco components are very hard (if possible) to dilute back, so you will be using a "watered" (pge'd) down version of it. 3) By all means contact seller and tell them you want to return that product. Simply, not good. I've never received a tobacco absolute like that,although some i didn't like turned that way after 6-8 month of shelf life. I am sure NN will make it right.

eek so the flavoring could be 6-8 months old? I've heard to toss it if it's been on the shelf for 12months?! I hope they contact me soon, I'm very anxious at this point, and a bit upset as the information flows in.. Thanks for the valuable input!

For sure Art; even if it would OK after redissolving and re-blending, the customer should not have to do that, if it is advertised as ready to use.

[edit] And FWIW, I was planning on trying one of their tobacco extractions (almost pulled the trigger today), but now I will wait to see how this turns out. As I've said before, any vendor can have a problem, but it is how they resolve problems that separates good vendors from bad ones.

Yeah I'm leaving it and the batch on the shelf I;m not going to mess with it further in case they want it returned. Well I'm sure this was some sort of mix up. I'd hope they didn't want pass an old stock of flavoring on me. The lot numbers do match up on the flavoring sent in the DIY starter kit.

No, doesn't take time to mix. They may take awhile to meld, flavor wise, but not mix.

So the flavoring is fubar.

I've yet to receive a response from nude nicotine. I will keep you guys updated.
Thanks again! <3

 

[Mr.Mann]

So the flavoring is fubar.

I've yet to receive a response from nude nicotine. I will keep you guys updated.
Thanks again! <3

Thanks for checking back. I am definitely keeping up with this thread and I am not the only one.

 

[corejuice]

Whether they make it right - or don't even bother to respond, I will definitely post the outcome. If they don't respond by friday I will have to assume they have no intentions on doing so, and explore my options to correct this transaction.

Thanks!

 

[corejuice]

OK, Jake the owner of nude nicotine contacted me. AFTER I sent this e-mail "This will be my last attempt to contact you regarding the faulty product(s) in Order #XXXX. I will be contacting my credit card company in the next 24 to 48 hours. I've given nude nicotine ample time to respond, and fix this issue." He informed me he hasn't received any e-mails, despite the fact I've sent 2 VIA g-mail and one VIA nude nicotine's contact form. Here is the reply. It's my understanding that the contact form and the e-mail's I've sent go to the same destination admin[at]nudenicotine.com but still this is just.... [at] for spam protection

From nude nicotine:
" Hey *MY NAME*, I don't think we received any email from you earlier. Apologies! Would you mind resending?"


I Forwarded the previously sent e-mails, and now I'm getting a MAILER-DAEMON error. Here is the error.
"child status 100...The e-mail message could not be delivered because the user's mailfolder is full."

This is rather funny because he got the e-mail where I stated I was going to contact the credit card company -Then he responds! I haven't got any other MAILER-DAEMON errors from the previous e-mails sent. I've been using computers forever and anytime an e-mail can't be sent for one reason or another you will get an error, that's not to say it didn't go into a spam folder. I assume he would have checked it after my attempts to contact him - my last e-mail he responded to! So what the heck gives?? REGARDLESS I'm not pleased. I'm going to call them, I'm so used to communication via e-mail I honestly didn't even think of calling until now. I will have updated info shortly (I HOPE).

EDIT: also if his mail-box is full he can't receive orders as they all go to the destination e-mail with the error.

 

[corejuice]

Well I went ahead and called the nude nicotine's office and got a voice mail. I left my name, order number, home phone number, E-mail and explained the problem I'm experiencing with the products, including the VG lot# and EtOH lot# of the flavors. I also told them- I got an error when sending an e-mail and to clear up their inbox as they can't even receive e-mail's or orders at this time as they share the same e-mail address.

My experience with nude nicotine has been absolutely horrible thus far. Their inbox is full, so I believe they can't receive e-mails from customers, or new orders... They are a "lab" that sent out flavoring like this, in a freaking starter kit! IMHO they need to improve quality control. People shouldn't have to jump through hoops in order to contact a company about a order. I paid 30$ for the kit but again it's not the $$$ It's the principle.

 

[corejuice]

Well I finally got Jake of nude nicotine on the phone! He replied to the voice mail rather quickly. I explained the problem and we talked for a bit. He seems like a nice, highly intelligent person. He stated he will be sending out new flavoring, and even a new **50ml batch of nicotine! Some nicotine was wasted in the "problematic batch", 25ml nic,18mg STR, in an 50ml bottle, using a 50/50 mix. **these numbers are off the top of my head**

He even asked me if I liked the strawberry banana smoothie flavoring. I was honest and told him no, it kinda tastes like the candy "runts". So he's sending a kiwi strawberry flavoring to replace that. Again he seems very nice and easy to deal with! Well aside from some technical issues. If I receive the replacement products and they check out, I will be probably be ordering from them again. I love the BRY4 that they make.

Should this have happened, NO, but things do happen and he stood by his product. If you've never had a bad product you're extremely lucky! He went into great detail about how the flavoring is made, what might have happened, and that the flavoring is still safe regardless of the sediment. With that being said I'm still a bit worried if I'll get the product replacement or not. He informed me that the contact and or ordering form on the NN website actually goes to a different e-mail addy and or server. I don't understand why I didn't get a reply after using this form and explaining the problem?! I may have misunderstood him as we also experienced some troubles with the phone call.
(go figure)

Until I physically get the product I'm still a little concerned. I think this is a normal reaction given the situation. Now it's back to the waiting game, I will update you guys when or if I get the new items.

Again thanks for your time and valuable info!
Cheers

Sorry so sloppy, I'm beat.

 

[Mr.Mann]

Well I finally got Jake of nude nicotine on the phone! I explained the problem we talked for a bit, he seems like a nice, highly intelligent person. He stated he will be sending out new flavoring, and even a new 50ml batch of nicotine! Some nicotine was wasted in the batch, 25ml nic,18mg STR, in an 50ml bottle, using a 50/50 mix. **these numbers are off the top of my head**

Should this have happened, NO, but things do happen and he stood by his product. He went into great detail about how the flavoring is made, what might have happened, and that the flavoring is still safe regardless of the sediment. With that being said I'm still a bit worried if I'll get the product replacement or not. He informed me the contact and or ordering form on the NN website actually goes to a different e-mail addy and or server. I don't understand why I didn't get a reply after using this form and explaining the problem?! I may have misunderstood him as we also experienced some troubles with the phone call.
(go figure)

Until I physically get the product I'm still a little concerned. Now it's back to the waiting game, I will update you guys when or if I get the new items.

Again thanks for your time and valuable info!
Cheers

Thanks for keeping us up-to-speed.

 

[corejuice]

Thanks for keeping us up-to-speed.

Not a problem. I am very sleepy and editing the heck out of my previous post, you may want to re-read it. Sorry about that!

 

[trouble1000]

Well I hope everything gets sorted out for you.

To me the sign of a great company is how they handle any issues. Good CS can always make the difference

 

[Art Mustel]

Again thanks for your time and valuable info!
Cheers

Sorry so sloppy, I'm beat.

Persistence, credit card "threat" and the power of this forum!