Really? So let's get this right. You buy an item with the agreement that you'll get it no later than two weeks and after you make the order, you never hear from them again. No return of emails no communication of any kind just silence. You're ok with that? Would you be ok with that for six months? When I sell stuff on eBay, if I haven't printed the shipping label the same day I get the order, I failed. And if I don't have it in the shippers hands by no later than the next day, I email my customers and apologize for the delay. All I want from this guy is a communication. That's it! If you think I'm asking to much, let me know.
Naturally-Extracted-Tobacco - Grand Opening!!![closed]
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Really? So let's get this right. You buy an item with the agreement that you'll get it no later than two weeks and after you make the order, you never hear from them again. No return of emails no communication of any kind just silence. You're ok with that? Would you be ok with that for six months? When I sell stuff on eBay, if I haven't printed the shipping label the same day I get the order, I failed. And if I don't have it in the shippers hands by no later than the next day, I email my customers and apologize for the delay. All I want from this guy is a communication. That's it! If you think I'm asking to much, let me know.
Planes, hire Robert Shapiro and sue the crap out of Clay if it makes you feel better, Until then, shut your pie hole and move on. All your griping is wasted on us.
All I'm asking from Clay is a promise that he'll ship. His company hasn't responded to my requests, but I've been assured by customers in this forum that he will deliver, so I'm waiting.
I'm sure other people waiting on their order would just like some reassurance. We're all giving Clay our time in the form of money. Perhaps if he were to put a blanket statement on his website, it'll put everyone at ease.
I'm sure other people waiting on their order would just like some reassurance. We're all giving Clay our time in the form of money. Perhaps if he were to put a blanket statement on his website, it'll put everyone at ease.
I'm just speaking from my experience with being a costumer last year - all three orders I made from July to October came on time and Clay bent over backwards to ensure we were satisfied by giving rewards and other gifts our of the generosity of his heart (something you don't see from other fine juice venders). I'll stand behind his products and him as outstanding in the field!
If he said he will deliver, he will if he is physically able to do so!
If not, then all we can do is pray that he gets well or gets help as soon as possible.
If he said he will deliver, he will if he is physically able to do so!
If not, then all we can do is pray that he gets well or gets help as soon as possible.
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The circumstances that are behind the delays have been thoroughly covered many, many times... Anyone that isn't understanding of them and the situation are just simply being childish and selfish.
Before it all hit the fan, the service and ship times were what should be expected... once CarbonThief is able to get caught back up from the issues that caused all of this... they will again be just fine. If saying that makes me a shill... then so be it...
Before it all hit the fan, the service and ship times were what should be expected... once CarbonThief is able to get caught back up from the issues that caused all of this... they will again be just fine. If saying that makes me a shill... then so be it...
Instead of responding to everyone's little attack on me, I'll just make a statement. I've seen this before and have seen where it heads and it's never good. I'm trying to jar something out of this outfit and using this forum to do it because I can't get a response out of them. I've seen the sick excuse used a couple times in the past and it was always followed by a disaster. If you guys want, I can tell one of the incidents, but I won't here, except for the fact that they were both from well respected and "good guys" that everyone thought well of and they ended up screwing people from as far away as Australia... a buyer group that lost over $25,000.
Being sick and making a good story of it is a great way to get sympathy out of others while the rug is being pulled out from underneath.
From the website:
They have lab personnel. Why can't they run the show and ship stuff out while this guy is sick?
"Mixing of a ready-to-vape e-Liquid is performed by experienced laboratory personnel using sterile technique learned through years of working in molecular biology and biochemistry labs in an academic setting. Our e-Liquids are always mixed under a hood to prevent contamination from the environment."
"Who is the we? Why can't the we run the show while this guy is suddenly terribly sick?"
"We at Naturally-Extracted-Tobacco strive to bring you top-quality, fully-customizable Natural Tobacco (commonly referred to as NETs) e-Liquids to cater to both new vapers looking for a real tobacco feel and taste, as well as the experienced vaper looking for something more from their e-Liquids."
"When will this occur?"
Please contact us or post any questions via our email, the "Contact Us" link on the website, or on this thread at any time! Thank you, and we look forward to serving the vaping community!
I started with a friendly note to this company on their website. No response. I posted a note on this forum about has anyone heard from this company. Someone responded that the owner was sick but is getting product out. A week later I start posting complaints. I think it's fair to start yelling at this point. If other member don't like it I'm sorry but it's my right to do what I can to find out what happened to my hard earned money.
Being sick and making a good story of it is a great way to get sympathy out of others while the rug is being pulled out from underneath.
From the website:
They have lab personnel. Why can't they run the show and ship stuff out while this guy is sick?
"Mixing of a ready-to-vape e-Liquid is performed by experienced laboratory personnel using sterile technique learned through years of working in molecular biology and biochemistry labs in an academic setting. Our e-Liquids are always mixed under a hood to prevent contamination from the environment."
"Who is the we? Why can't the we run the show while this guy is suddenly terribly sick?"
"We at Naturally-Extracted-Tobacco strive to bring you top-quality, fully-customizable Natural Tobacco (commonly referred to as NETs) e-Liquids to cater to both new vapers looking for a real tobacco feel and taste, as well as the experienced vaper looking for something more from their e-Liquids."
"When will this occur?"
Please contact us or post any questions via our email, the "Contact Us" link on the website, or on this thread at any time! Thank you, and we look forward to serving the vaping community!
I started with a friendly note to this company on their website. No response. I posted a note on this forum about has anyone heard from this company. Someone responded that the owner was sick but is getting product out. A week later I start posting complaints. I think it's fair to start yelling at this point. If other member don't like it I'm sorry but it's my right to do what I can to find out what happened to my hard earned money.
planes... no one said that you don't have a valid complaint about the service...
Just that you are going beyond that and are acting ( to nice it up ) childish and immature....
As for as "rights to post" ... you only have those that are given to you as long as you follow the forum rules... name calling isn't one of those and could result in your being banned if you don't straighten up and act nice to the other forum members. The only real rights you have on any forum are those allowed by the administrators and moderators... forums are not part of the government, therefore aren't covered by any "bill of rights", "magna carta" or other government entity.
Just that you are going beyond that and are acting ( to nice it up ) childish and immature....
As for as "rights to post" ... you only have those that are given to you as long as you follow the forum rules... name calling isn't one of those and could result in your being banned if you don't straighten up and act nice to the other forum members. The only real rights you have on any forum are those allowed by the administrators and moderators... forums are not part of the government, therefore aren't covered by any "bill of rights", "magna carta" or other government entity.
Your point would be well taken if I called anyone names. On the contrary, I've had names flung at me. Please quote to me where I violated forum rules and I'll correct it. Otherwise, I would request you to direct you warnings to those deserving of such.
Gents... too many TOS violations. Jeebus. Kinda kills the rep. Why can we not praise/criticize civilly?
Sent from my Nexus 7
Sent from my Nexus 7
Clearly.
Sent from my Nexus 7
I understand the frustration. I do. But I maintain I would rather be the guy who placed an order and hasn't yet received it than to be Clay right now.
I get it. I really do. I also understand an email blast would go an incredible distance right now. C'est la vie, eh?
Sent from my Nexus 7
Sent from my Nexus 7
I have emailed the supplier (Clay) to address these legitimate customer service complaints and post here with updates as soon as possible
Pls keep posts civil so that we don't have to close the thread in the interim.
Realize it's a stressful situation for many..
Hopefully, we will hear from him shortly..
Pls keep posts civil so that we don't have to close the thread in the interim.
Realize it's a stressful situation for many..
Hopefully, we will hear from him shortly..
I'm not sure how possible that is ... just before getting hospitalized and having surgery... Clay's main computer he did business on had a major failure, then after a bit he mentioned he was able to get up and limping along but just barely... then the hospital portion happened.
Me too!!!!
to clear the air. I apologize if i posted anything that offended others as it did get a little heated. I still stand by my viewpoint of the topic but not to others that were offended. Peace
Any further disruptions by anyone in this thread will result in closure.
We are trying to keep this open for peaceful discourse on orders and concerns that people have with this supplier. If you all cannot be civil, we will have no choice but to close this thread. This is the last warning.
http://www.e-cigarette-forum.com/forum/ecf-forum-rules/51178-forum-rules.html
We are trying to keep this open for peaceful discourse on orders and concerns that people have with this supplier. If you all cannot be civil, we will have no choice but to close this thread. This is the last warning.
http://www.e-cigarette-forum.com/forum/ecf-forum-rules/51178-forum-rules.html
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