My Vapor Store - Customer Service

[catsitter]

We're always hearing about bad customer service - I want to post an instance of just the opposite.

I got an ipv Mini V2 from MVS in March. Was really enjoying it until I dropped it once too often... So I e-mailed MVS to ask where to send it for service and they sent me a postage-paid label so they could check it out. Didn't hear from them for about a week and thought I'd e-mail them to see how it was going. But before I could get the e-mail out, I found a package from them in my mailbox. Hoping they'd been able to fix it, I ripped that thing open - and it wasn't my ipv. It was a brand new one!

I am so happy and so pleased with MVS' service. I don't buy a lot of hardware, but you can be sure I'll be getting whatever I do get from them from now on.

Thank you so much, MVS!

 

[motordude]

Thanks for posting a positive comment. They have been good to me too.

 

[tjcraig]

They're my main source for hardware/supplies. Always speedy shipping and have never had a problem. I tend to leave one-liner jokes in the "Additional comments" section of orders from any site just for fun and they were one of the few that actually responded to it

 

[pwheeler]

MVS was the very first vape purchase I ever made. All told, I think I ordered from them about 6 times. Their service was always stellar. Great folks.

 

[dbrandt01]

I always heard good things about them and will order from them when I want something they have. My last few purchases they didn't offer on their site. Every company/vendor has a chance for something bad to happen. Maybe except Reo, he's a man that has so much pride in his business.

 

[jseah]

I've only started ordering from them (my last two purchases). Never really thought about purchasing from them because being that they're based in NY and I am as well, I have to pay sales tax. However, because they ship so fast, to me it is worth it to pay a few bucks more. My last order I placed it on a Friday at 2:30 pm and the package was delivered to me by the postman the next day.

 

[catsitter]

Yeah, I'm in NY too, and it's definitely worth paying the sales tax for.

 

[DCBD]

I need to add my kudos for MVS as well. Incredible customer service. I bought a Kanger Subtank Mini tank and one of screws on the RBA was stripped out. I sent them an email with a photo of the problem. 3 days later I get 2 new RBA replacements.

 

[Inka]

I have never ordered vape stuff online, and was considering ordering from them....you guys totally made my mind up...thanks for sharing positive feedback!

 

[juggler86]

I sent them my IPV Mini2 because of a crooked 510, so they sent me 1 with a slightly less crooked 510. Im suprised they traded it since they clearly state their policy.

 

[DanJiblets]

I had a similar experience with VaporDNA. I had a slight issue with one of my Coolfire 4s, so I emailed them. They sent me a brand new one and let me keep the original. Got that one working too lol.

 

[crxess]

Smart business' know how to build a steady customer base and Service is a critical part to often missed.
I do not use MVS often but I have always been satisfied with their services.