Welcome and glad you joined.
Your problem could be a result by many different causes.
Could contact: Local B&M Vape Shop (Visit)/someone who knows what their doing -----Might be simple.
Might wish to fill in your location, it may help you in obtaining location specific information to your question(s).
On the top right hand corner of this post you will find --"your name" next to "Inbox and Alerts"
Place the mouse pointer on your name. You will get a drop down and on the left hand side of this drop down you will find "Personal Details". Click Personal Details.
In Personal Details, in middle of screen in gray, you will find "Location" Could fill that box line in.
re:
New users - Put your location in your Profile...