Help, please for Alien 220w

[Murilo Zouain]

Hi, I'm Murilo, from Brazil.

So, I've bought an alien 220w kit about 5 months ago and everything was working fine. Yesterday, my mod was always saying that there was no coil, even thought I didn't do anything, just changed my atomizer. When I changed back, there was the same message. After that, I decided to update my system, to the 1.3.1 (it was 1.2.1 before). When I was updating, just before it finished, it cancelled the process and now my mod won't turn on. I think the system is corrupted. Does anyone know what can I do now?

 

[Murilo Zouain]

Oooh, and the bateries are not the problem. Just tested them on another mod and they are working fine

 

[Edward Denison]

you have 6 months warranty from date of purchase so call smok. send it back with receipt to get a replacement. In the meantime I hope you have a backup?

 

[madstabber]

Yea hopefully you can return it or exchange it and maybe pick a different brand of mod. It’s my opinion that smok worries more about putting out more mods than taking the time and making quality mods. A case of quantity over quality.
If you need a new mod Smoant has quality, well built mods for the same or Less expensive than your alien. Voopoo, Tesla, and vaporesso are a few more companies that make mods well thought of by the members on this forum. Best of luck and I hope your issue is solved to your satisfaction.

 

[Imfallen_Angel]

did you try your tank on another mod? another tank with this mod?

There might be a contact problem, so start by checking if the problem is with the tank or with the mod.

 

[Imfallen_Angel]

also, if you bricked it during a firmware update, it's possible that you had the wrong firmware. Do a search for fixing bricked alien, there's probably a few others that had this happened and someone may have provided a solution.

A quick search and I found this: "i accidentally flashed another mods firmware and it was stuck on updating when i unplugged it wasnt booting up although i found that if u have it plugged in and without batteries and you hold the fire button you can boot it up even if its bricked so you can flash the firmware"

 

[untar]

If it's not turning on at all you could try a hard reset:
-turn mod upside down (with batteries in it)
-open battery door
-press both +/- buttons and hold
-close battery door
-release buttons when you see stuff on screen

 

[BrotherBob]

So, I've bought an Alien 220w kit about 5 months ago

Welcome and glad you joined.
Could contact:
local B&M Vape Shop (Visit) -----Might be simple.
Vendor who sold it ---see if they will repair or replace or advise (any authorized distributor).
Manufacturer contact ---see if they will repair or replace or advise.