Brief order history...Ordered 15ml casablance, loved it. Ordered a 30ml REALLY loved it and ran out. So I ordered a 60ml then a few days later ordered a 30ml so I can keep it in rotation. My 60ml bottle was bad, harsh...tasted awful. So I contacted them and Deanna? said to send it back and it would be replaced. It took a week for me to get it into the mail due to my work schedule and I've never heard back from them at all. I have all the emails saved, once I mailed the bottle back that was it.I have emailed 3 times and not once got a response back. Is this common business practice with them or did they go out of business? I see the site is still up but I will not be buying from them anymore because if their doors aren't shuttered this isn't how you conduct business. Anyone know anything like this happening before?
BWB out of business or common practice?
- Thread starter scotticidal
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Definitely not out of business. They had some new liquids out recently and a new website. They have their own sub-forum here :
Backwoods Brew
thanks for the replies. Deanna contacted me Christmas eve and said she got the bottle back. I'm waiting for the replacement now. I found it odd that I didn't even get a reply back saying that they haven't got it. But it should be coming soon now. I hope so, I've started smoking a lot again.
BWB often has issue with increases in orders. This is why i usually stray from recommending them to those looking for a good e-liquids vendor, esp for those looking for a good TOBACCO e-liquid vendor (because... i think any1 whose ordered a tobacco flavor from BWB knows that once your recommended to bwb, you order from bwb...) lol. So, I usually try to stray away from talk of BWB on these forums. In-fact, i've noticed, in the past, that if i post about BWB in a popular thread here on ECF, it can directly correlate to their website refusing orders or a flavor going unavailable. lol. I swear, it has happened to me in the past.
They are the best e-liquid vendor on the planet, in my opinion, but they do struggle to keep-up with orders, at some points. So, take em or leave em... Please... leave em... I want my juice!!
They are the best e-liquid vendor on the planet, in my opinion, but they do struggle to keep-up with orders, at some points. So, take em or leave em... Please... leave em... I want my juice!!
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