what's up with the website?

[phatglass]

I ordered some things yesterday from EM and got an error that my payment did not go through, so I tried again. Then I got 2 emails from Pay Pal, each was a reciept saying My payment went through....2 times!!!!!! My account on EM says I still need to pay. This is very bad, it's 150.00 each and that is all I have in my bank account right now. I sent them an email yesterday and have not heard from them, I am very frustrated over this, I have used them before with no issues. Has anyone else had this happen?
I hope someone from EM sees this and chimes in, I need this fixed yesterday!!!!

Mike

 

[runninlater]

Mike,

Sorry but it's a national Chinese Holiday and the Chinese suppliers will be gone from Oct 1st to Oct 7th.

It's unfortunate that Eastmall does not have that information posted on their site.

Eastmall's communication skills are questionable at best.

Maybe you can contact Paypal and get some help.

I know it's really bad news - but I hope this info helped - so sorry.

 

[Di]

Mike


send me an IM ----
send me the details of the order number -- and the paypal payment numbers -

I will ask about it as soon as possible - and get back to you -
thankyou

 

[sachavaca]

Thank You for the holiday notice. I emailed them before making a $300.00 dollar purchase and got no response. (was thinking is this really someone I want to do business with?). I understand we all have our holidays, we will see how things shape up after oct 7

 

[Di]

I was not given a notice to post -
I would have posted if I had,
I always post what I am given

 

[mwa102464]

David Yang, and Di are Eastmalls Backbone to the company and Eastmall is an extremely reputable ecig vendor, You all have nothing to worry about what so ever.

 

[Di]

David Yang, and Di are Eastmalls Backbone to the company and Eastmall is an extremely reputable ecig vendor, You all have nothing to worry about what so ever.

Thankyou MWA-

we do try to do our best --
David is very busy-
and I also have a real life aside from this forum,
sometimes we do get caught up---
I missed the fact that there is a holiday this week,
David forgot to tell me-

I do appologuise for this, -
I am sorry -

thankyou for your kind words Matt-- hugggggzzzzzzzz

 

[VIPOD]

Agreed...EM will take care of you...and this comes from experience.

That being said...it's unfortunate that a disclaimer about the holiday was not made available on their website. On the other hand, HealthCabin has made it a point to let their customers know about the holiday (a week in advance), and expected shipping times. They've even offered an across the board discount of 10% during the holiday.

I needed bulk addy's & carto's, and unfortunately, HC got the business this time.

 

[dshack]

Eastmall's sight appears to be down at the moment.

 

[Di]

Yes,
I am sorry I did not know about the holiday --- it was an oversight I am sure-
again I am sorry I did not get to tell you all about it -

The holiday ends tomorrow, 7th
so hopefully I can contact someone after that - and try to get some of my and your questions answered.

hang in there guys !! lol

 

[Di]

As to the website -
well,
it is down for me too
I guess there is some work being done on it ------

 

[phatglass]

Problem solved!!! I had an email from them the day (if not first thing) thay came back from holiday, problem was fixed with speed and professionalism. Thank you EM

Mike

 

[Di]

Yes, seems to be all working again now --- lol

* Hic Cup !!! * lol !! LMAO hahahahahhah

 

[humpty]

website is down again.

"Error: Access is Denied."

 

[JAWS]

Is there a email address for David Yang? Thanks

 

[Di]

Yes -- web shop is having problems on and off,


it is being worked on,

trying to get it fixed up

should be in a short while-----

 

[Di]

Is there a email address for David Yang? Thanks

I have sent you a PM -- thankyou ---

 

[JAWS]

Thanks Di!!!!!!!!!!!!!!!

 

[Di]

hahahahaha


you welcome -----!!!!!!! lol lol lmao - hahahahaha