Vuse Pro Smart issues (LED works, but no smoke!)

[Danish-Vaper]

Hi to everyone from Denmark

I simply do´nt get it. I have changed from "Vuse e-Pod2" to "Vuse Pro Smart" (e-Pod2 isn´t available any longer where i live). I have had 5 devices which simply don´t work anylonger (After few weeks). Of course they have been completly charged and when i put in af new pod and use it, it starts as always with the white LED light as long as i´m inhaling, when stopping the green LED light comes up, but NO "SMOKE" at all. I´m have tried to download several VUSE-Apps (Diff. versions) hoping i could maybe somehow "reset" the device, but none of them are allowed in Denmark...Grrrrrr.......

I have tried several times to shut the devices down (= 3 x press the little buttom at the side) and turned on again. LED works as it supposed to do showing the device is turned of or on. When charging everything works well as it shoud (Red LED-light until fully charged). Of course i also have cleaned the "bay", the small contacts, used 10 or more new sealed pods, but there is not comming any "smoke" out.....I do simply not find the error

ANY Help would be very much appreciated

Regards
Christian

 

[dansus]

You have five of the same device, and they all stopped working after a couple of weeks?

Where did you buy them from?

Edit: read up on Danish vaping laws and looks like flavours are banned, so im guessing these pods from big tobacco are the only options available in the shops. Have you thought about popping over to Sweden or Germany to buy a reusable device and learning how to make eliquid?

Edit2: Can you order from these websites? I have selected a device that is suitable, and they have spare coils.

Voopoo Argus Pod Kit - Voopoo - Velkommen hos NemSug.dk

https://nemsug.dk/shop/473-voopoo/5216-voopoo-argus-pod-cartridge-2-ml-07-ohm-3stk/

Mixing is very easy now, use the 20mg nic salt shots to make 10mg eliquid. Ask for help if you need it.

https://nemaroma.dk/shop/7-multipurpose-aroma/

 

[Danish-Vaper]

I live near the german/danish border so i bought them in Germany as they are forbidden in Denmark (Only "tobacco"-flavour and "menthol" is allowed). Bought them in diff. shops and online. No probs having them send here to Denmark...so far so good!

Maybe it has something to do (Vuse Experts out there?) that the pods have changed from beeing transparent to be solid? And they changed the name of the pods ("Vuse pro"), but they still fit into the diff. devices? Maybe something with the resistance inside the pods?

 

[UncLeJunkLe]

You tried everything reasonably possible. You should contact Vuse customer service. I have heard they are pretty good at setting things right (or they used to be). At the very least they may send you coupons to get new devices. WOrth a shot to contact them.

 

[Danish-Vaper]

Hi and thanks! I also think so, so i contacted VUSE earlier to day. The already answered and i mailed the serials, and photos of the defective devices. Don´t know what it will end up with, but that´s all i can do for now.

 

[UncLeJunkLe]

Hi and thanks! I also think so, so i contacted VUSE earlier to day. The already answered and i mailed the serials, and photos of the defective devices. Don´t know what it will end up with, but that´s all i can do for now.

Please post here what they offer for solution.

 

[Danish-Vaper]

They asked me so far for the serials, some pictures (?) and the reciept, which i of course do not have any longer as i bougth them online at Ebays.....looking forward for their answer, and will post here

 

[dansus]

I wouldn't tell them you bought it on ebay, doubt you will get a response.

 

[Danish-Vaper]

No, i did´nt tell them ...Have´nt heard anything from them so far after i provided the pictures and the serials of the defevtive devices....I do not think that they will contact me. I wrote that i will not spend time on sending the devices to them, it´s simply not worth the time spend i´m affraid.

 

[JCinFLA]

I wrote that i will not spend time on sending the devices to them, it´s simply not worth the time spend i´m affraid.

Since you already told them that, before hearing back from them...you may not get any resolution from them.
A company asking for supposedly defective items to be returned, so they can verify if they really are defective or not, is a common business practice. Some companies will even send the customer a pre-paid shipping label to return the items. Others may reimburse the shipping when they receive the items and have the chance to verify if they're defective, as the customer says they are.

But, they already know you won't do that. They're supposed to just trust you, that the problem is with the device or pods. It may actually have something to do with the following that you posted. It may be a compatability problem with your devices and the "different" pods you're trying to use in them.

the pods have changed from beeing transparent to be solid? And they changed the name of the pods ("Vuse pro"), but they still fit into the diff. devices? Maybe something with the resistance inside the pods?

 

[Danish-Vaper]

It´s no issue at all. They cost approx. 17-20 Euro/each. I bought some new in a shop 2 days ago, so now i again have 6 working devices (Placed at work, in the cars, at home etc.). Of course i know this practice, but some other companies trust the customer. I just yesterday had a IP-cam that broke down (after 1,5 year. An outside cam, there was comming some water into the box), i wrote to the company, and the instantly send me new one. I did´nt had to send back the defective cam. BTW: They wrote that the new pods (transparent vs. non-transparent) should´nt be a problem at all.

 

[UncLeJunkLe]

BTW: They wrote that the new pods (transparent vs. non-transparent) should´nt be a problem at all.

And no mention of replacement or anything?

 

[Danish-Vaper]

They wrote it in an earlier mail, where they also asked for serials, pictures, reciepts and so on. (Haven´t hear from them again so far. At least they could inform me that they do not want to replace).

 

[Danish-Vaper]

Have again written to VUSE about the defective devices...no answer...F*** them!