They replaced the base. Turns out it IS a clone. The first girl I talked to just didn't know what she was talking about. Pretty well done clone though. Even had their logo and everything. No wonder it was $35 haha
So the threads were stripped. That makes sense now. Thats nice and fair that they replaced bad part for new one! Authentic kayfun for 35$ is a dream Check FastTech - Gadgets and Electronics for quality (1:1) and really cheap clones in the future