I will add a related story. I sold computers back in 1994-1995 and the dominant brand sold sold back then was Packard Bell (not to be confused with Hewlett-Packard) who at the time had a DOCUMENTED 19% return rate, by far the highest in the industry. As people started to realize this, combined with updated MS licensing prohibiting PB from using their custom navigator (which was their primary differentiater from other brands), sales fell and they were eventually acquired by NEC then later by Acer. Now they are no longer even sold in the US (although I think they are still sold in Europe). I would prefer to see smok over come this QC deficit and get better, rather than go the way of Packard Bell.