Provari misfiring, E4 error, any ideas?

[ksamim]

NOTE: Crossposting this from the Provape forum, cuz it looks like these threads are more active and might have more advanced users in it.

Hey fellow Provari lovers! My Provari just decided to go wonky on me, and I need some help.

Today, while I was vaping out and about, the Provari would not stop firing after hitting the button. I quickly took off my carto and yanked the battery to get it to stop firing. Now when I attempt to add the battery back in when there is a carto, it continues to fire. When I actually hit the button, I get an E4 error. The inside is spotless, not a drop of liquid, so it's not that issue. Any ideas what is going on?

Thanks guys!

 

[ksamim]

Dang, cleaning it worked for a bit, will repost solution when I find it.

 

[thymetraveler]

I just had to send mine back for the same reason, it works now, but I don't know what was causing it.

 

[donnah]

E4 – Input Voltage to DC/DC converter error – These can be caused by the atomizer or cartomizer. Its ok to see
these occasionally. If you get constant E4 errors, contact ProVape.

Have you tried other cartos on it to see if it's that one specific carto that may be causing it?

 

[79Silo]

if you have try with a different catro or atty's still the same. My advise is contact provape..i had never get these problem with my provari's.. just a small hiccups yes..

 

[ksamim]

It happens with every single carto that I put on it. It happens when there isn't a carto on it. It's totally busted. This was bought as a gift for me, so once I can figure out the warranty business, I'll have to ship it back to them.

 

[donnah]

bummer! let us know how it works out and how they work with you on the warranty. I know they've stated on the provape forum that the warranty isn't transferable if a unit is sold to another person, I don't know how it works if the provari is bought as a gift. You may have to contact the person who gifted it to you and have it sent back in their name or something.

 

[Slurp812]

I got E4 once when I had a sealed 510 to 510 adapter attached, and it's center contact was pushed up to far causing a direct short. I use the adapter to keep juice out of the provari, and save wear and tear on the threads on the unit. Aside from a shorted carto, it might be a good idea to contact ProVape, as others have said.

 

[NickZac]

Before sending it back, it is worth (sounds like much of this you already did)

-Using multiple cartos
-Cleaning the inner contact pin with a cue tip and alcohol
-Cleaning the outer carto-thread side the same as above
-Clean the inner spring in the same fashion as above
-Make sure the contacts on your batteries are not gunked up (this can happen pretty easily)
-Applying Naolox or something similar to all of the threads (a very, very light coat)
-Giving the unit a complete bath in alcohol to break up any debris...be sure it is fully dried before using...Provape has told me the device is designed to have this done to it to loosen any gunk that could be on the circuit board causing an issue...and then applying Naolox after the bath is finished.

 

[ksamim]

Thanks Nick! I went through all the normal troubleshooting with Provape, nothing ended up working so it's gotta go back in.

I'd just like to update this with a note on the utter ease and joy of working with Provape. They really do care about their customers. Cecilia and David have been an absolute wonder to work with. I am truly a customer for life. Now just to get them to make a purple LED and my life will be complete!

 

[ksamim]

Problem fixed!

Unfortunately, I am not sure what the problem is, but it is fixed. Working better than ever! And super fast return shipping too. Cecilia was very patient with me as I emailed her torrentially while it was gone (every day without a ProVari is a painful one!). I am super tickled it was only out a week. Customer for life!!

I am now happily vaping away on my new ValleyVapes polypropylene tanks. Could not be happier.

 

[79Silo]

Happy to know.. vape on!!

 

[donnah]

good deal!

 

[thymetraveler]

I only worked with Celia, & she was a delight, I have my baby back, & vaping away.

 

[NickZac]

I only worked with Celia, & she was a delight, I have my baby back, & vaping away.

Cecilia is flippin' awesome and sets the benchmark for good customer care. I'd buy her a beer any day of the week.