Company name
ProVape
Date of your initial complaint to the supplier.27 September 2013
How did you contact the supplierWebsite ticket system
Ticket number (if you were issued one)81493
General nature of complaintCustomer service
Briefly describe your problem or issueI am giving a negative review on the person in customer service. On September 27 I received my ProVari mini kit. To my disappointment, there was no batteries included. I immediately contacted CS through the ticket system. After many emails later, asking me to check my home for the missing batteries, I demanded ProVape to overnight me the batteries. The CS women proceeded to tell me about their warehouse system and how the folks there signed off on my package.
I really did not care about the mistake they made in the warehouse I only wanted my batteries I paid for. She finally agreed to ship me the batteries. She was still adamant about how this could of happened and how baffled she was. I felt like I was being called a liar. It is 5 days later and still have not received the batteries. I won't order from ProVape again due to the attitude of customer service.
I really did not care about the mistake they made in the warehouse I only wanted my batteries I paid for. She finally agreed to ship me the batteries. She was still adamant about how this could of happened and how baffled she was. I felt like I was being called a liar. It is 5 days later and still have not received the batteries. I won't order from ProVape again due to the attitude of customer service.
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