As a vendor, at times I have to scour the web sometimes to get an idea of concerns and I ran across this thread:
http://antivendors[dot]lefora[dot]com/2011/02/27/hall-of-shame/
I know I'm supposed to be reading some things with a thick skin and be prepared to take some criticism, but I found it really hard to do so with this one.
I guess I should post here. First off, I should apologize, we did have an employee whom we let go recently who was fairlly "sub-par" at mostly everything here. This may be the case with this particular customer.
I do however have to state that we have never steered anybody wrong in terms of things to be aware of with our products. There will never be the tons of shady additives that you'll see listed while reading an ingredient list....Those tongue twisting ingredients that you have NO idea what they are, what they're for and just resolve that it must have a reason for being there and go back to what you're doing.
Preservatives, inhibitors, etc., these things are missing from our liquid. We figured you're getting away from something that has been completely overloaded with chemicals (including 62 known cancer causing chemicals) that your ingredient list needed to be drastically reduced.
The more I studied about nicotine, the more I learned what a quirky little chemical it was. Seems like it reacts with everything. Warmth, sunlight, oxygen. We found that even with precaution with keeping it out of sunlight and keeping it cool, there were STILL flavorings, whose chemical components were notorious for drawing oxygen into the mixture MUCH more rapidly than other flavorings. Caramel IS one of those flavorings. While there is no harm to the liquid, the color change can be alarming, but is really, nothing to be alarmed about.
While this customer is clearly upset about being handed an answer that wasn't convenient for them, it was the truth. And being that I'm a very direct person, I guess this may have been misinterpreted as my being condescending. I've always tried to educate people, so that they know and have information, not so they feel small.
As for nicotine. The difference between pharmaceutical grade and non pharmaceutical grade, is literally a matter of paper. Who has submitted their product for testing and gotten approval. Having or not having paperwork is no testament of quality. The one MAIN pharmaceutical grade nicotine company we were talking to, had a product so insanely overpriced, it wasn't worth ordering as we'd have to figure that cost into our product. They had an MOQ that was three times the quantity than the maximum amount we normally purchase on a bi-weekly basis.
Viewing the flow chart for this product, it was clear that this stuff has changed so many hands, this approval, that approval slapped on it, also bearing in mind each hand it changed, also getting their price tags slapped on it...It's monotony. We have a rapport with the company we're dealing with, we're familiar with their product, the quality and it does work for us.
As for greed, I just have to chuckle. It's a cheap shot to throw in there, it's unsubstantiated. For the labor, the love, the time, it's one of the best prices you'll ever find, worldwide.
I can see someone not liking an answer to a question, or feeling small as the answer they're being given, they don't quite understand, but does it really warrant this?
Come on.
http://antivendors[dot]lefora[dot]com/2011/02/27/hall-of-shame/
I know I'm supposed to be reading some things with a thick skin and be prepared to take some criticism, but I found it really hard to do so with this one.
I guess I should post here. First off, I should apologize, we did have an employee whom we let go recently who was fairlly "sub-par" at mostly everything here. This may be the case with this particular customer.
I do however have to state that we have never steered anybody wrong in terms of things to be aware of with our products. There will never be the tons of shady additives that you'll see listed while reading an ingredient list....Those tongue twisting ingredients that you have NO idea what they are, what they're for and just resolve that it must have a reason for being there and go back to what you're doing.
Preservatives, inhibitors, etc., these things are missing from our liquid. We figured you're getting away from something that has been completely overloaded with chemicals (including 62 known cancer causing chemicals) that your ingredient list needed to be drastically reduced.
The more I studied about nicotine, the more I learned what a quirky little chemical it was. Seems like it reacts with everything. Warmth, sunlight, oxygen. We found that even with precaution with keeping it out of sunlight and keeping it cool, there were STILL flavorings, whose chemical components were notorious for drawing oxygen into the mixture MUCH more rapidly than other flavorings. Caramel IS one of those flavorings. While there is no harm to the liquid, the color change can be alarming, but is really, nothing to be alarmed about.
While this customer is clearly upset about being handed an answer that wasn't convenient for them, it was the truth. And being that I'm a very direct person, I guess this may have been misinterpreted as my being condescending. I've always tried to educate people, so that they know and have information, not so they feel small.
As for nicotine. The difference between pharmaceutical grade and non pharmaceutical grade, is literally a matter of paper. Who has submitted their product for testing and gotten approval. Having or not having paperwork is no testament of quality. The one MAIN pharmaceutical grade nicotine company we were talking to, had a product so insanely overpriced, it wasn't worth ordering as we'd have to figure that cost into our product. They had an MOQ that was three times the quantity than the maximum amount we normally purchase on a bi-weekly basis.
Viewing the flow chart for this product, it was clear that this stuff has changed so many hands, this approval, that approval slapped on it, also bearing in mind each hand it changed, also getting their price tags slapped on it...It's monotony. We have a rapport with the company we're dealing with, we're familiar with their product, the quality and it does work for us.
As for greed, I just have to chuckle. It's a cheap shot to throw in there, it's unsubstantiated. For the labor, the love, the time, it's one of the best prices you'll ever find, worldwide.
I can see someone not liking an answer to a question, or feeling small as the answer they're being given, they don't quite understand, but does it really warrant this?
Come on.
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