I visited Dragonfly in Lewisville last month to help my friend Nancy get hooked up with the proper gear. I had another friend in tow, hoping to convert her as well.
Dragonfly has a great selection of juices and their proprietary branded juice is made in-house. They spent a good amount of time with Nancy, making sure she was well-educated in using and maintaining her new setup. They also helped her find a juice she liked (they have a small tester section) and mixed it to her specs.
Let me preface the next paragraph by saying in every instance I have enjoyed a positive experience with Dragonfly's online store and online customer service (Michelle is
extremely helpful, cheerful and follows up to make sure you're happy with your online purchase). However, during my first visit to their B&M last month I was a bit offended by one of their staff. Remember, I was there for the sole purpose of hooking up one friend with gear and converting another to vaping. I referred both to Dragonfly based on my online buying experience.
Anyway, I was trying to test one of their juices using their carto tank. As I attached the tank to my pv the tank cylinder unscrewed...luckily there was just a bit of juice left in the tank so it only spilled on my hand and my pv. I told the woman behind the counter that I had spilled juice and I needed a towel to clean it up. She said "you spilled juice?" then
sighed out loud, rolled her eyes and wordlessly handed me a paper towel. I said "Don't worry, I didn't get it on the counter or the floor, just all over myself." I handed her the towel and asked her to throw it away, thanked her, then promptly gathered up my friends and walked out.
Am I wrong to be offended by this treatment? Please let me know if I'm wrong here....but I don't believe I am. You'd think after the hundreds of dollars I've spent at this establishment and the tens of customers I've referred to them there would be some sort of customer appreciation....