How do you request a return or RMA?

[MacDiver]

How do you request a return or RMA? I can't find anything except a mail link here on the main page for help and support. Is that address what I use? I tried a phone call but got no answer but it was after 5:00 PM eastern time. I have a Tornado batt that the button sticks on like so many peeps have been having trouble with. It was in a five pack received on the 26th so I consider it DOA after using it on and off for several days.

I never did find Alex on the fourm.

With all that said I really like the Tornado. The charge on the bad batt has lasted 13 hours so far and I sit at a desk all day and vape away. Was a 2 pack a day smoker two weeks ago. Sweet!!

Thanks!

Who do I email for problems with my order from Totally Wicked or for queries to Totally Wicked?

You can email info @totallywicked-eliquid.com . There is also a board on this forum dedicated to USA customer service. You can Ask Alexin this section

 

[stubear62]

Hi,
Try TW between 9am and 4pm EST. If you got a bad battery in a multi pack, you out of luck. There isn't any warranty for their multi packs at all.
Hope this helpped.

 

[redrhino]

Hi,
Try TW between 9am and 4pm EST. If you got a bad battery in a multi pack, you out of luck. There isn't any warranty for their multi packs at all.
Hope this helpped.