I first ordered from Innovapor in July, when they were still having problems making timely shipments because they weren't equipped to handle the number of orders they were getting. Although it took a while to get my order, I gave them the benefit of the doubt and ordered again, and got my package pretty fast the second time. I thought they had cleaned up their act, but...
I placed my third order on October 26th, and got USPS tracking info for it the next day. I waited around a week and saw that it still hadn't been sent out, and had to search this forum and Innovapor's site to figure out that they had backordered their atomizers, then send them an e-mail telling them I wanted my orders split up to ship faster. If a product that I ordered is backordered, it's the supplier's job to TELL ME that and offer to take care of it. I shouldn't have to hunt that information down.
I got a quick response to the e-mail telling me my items would ship that day, which was a nice surprise. But when the package finally arrived yesterday, 17 days after I placed my order, I found they had replaced the green batteries I ordered with purple ones. When I ordered, there were plenty of green batteries in stock. I should've had two set aside for my order, but because they ****ed around so long shipping my order I DIDN'T EVEN GET WHAT I ORDERED ORIGINALLY. I didn't want purple batteries, and I don't want to have to send them back to Innovapor so I can wait a month to get more batteries, so I'm kinda stuck here.
To top it all off, my package had the atomizers in it, meaning either
1) They got atomizers in the day I sent the e-mail and just happened to send it all at once.
or
2) They didn't send the package when they said they would, which I think is likely because I checked USPS tracking for changes in status and didn't see any until Tuesday, even though I was told it was shipping out on Saturday.
Whatever the case, I got the wrong product, way too late, and had to beg to get it, and was probably lied to about when my order was shipping. I would've sent their support e-mail this message, but I've only gotten ONE reply from them out of several e-mails I've sent over the past few months, and that was about shipping my order.
Now that Innovapor doesn't have 25% off orders of $100 or more (which mine was) it's pointless to order from them unless you want to be run in circles and get the wrong product. For my money, I'm going to find someone who has ECOPure, 510's, and actually cares about their customers unless I see some kind of drastic change in how they operate.
I placed my third order on October 26th, and got USPS tracking info for it the next day. I waited around a week and saw that it still hadn't been sent out, and had to search this forum and Innovapor's site to figure out that they had backordered their atomizers, then send them an e-mail telling them I wanted my orders split up to ship faster. If a product that I ordered is backordered, it's the supplier's job to TELL ME that and offer to take care of it. I shouldn't have to hunt that information down.
I got a quick response to the e-mail telling me my items would ship that day, which was a nice surprise. But when the package finally arrived yesterday, 17 days after I placed my order, I found they had replaced the green batteries I ordered with purple ones. When I ordered, there were plenty of green batteries in stock. I should've had two set aside for my order, but because they ****ed around so long shipping my order I DIDN'T EVEN GET WHAT I ORDERED ORIGINALLY. I didn't want purple batteries, and I don't want to have to send them back to Innovapor so I can wait a month to get more batteries, so I'm kinda stuck here.
To top it all off, my package had the atomizers in it, meaning either
1) They got atomizers in the day I sent the e-mail and just happened to send it all at once.
or
2) They didn't send the package when they said they would, which I think is likely because I checked USPS tracking for changes in status and didn't see any until Tuesday, even though I was told it was shipping out on Saturday.
Whatever the case, I got the wrong product, way too late, and had to beg to get it, and was probably lied to about when my order was shipping. I would've sent their support e-mail this message, but I've only gotten ONE reply from them out of several e-mails I've sent over the past few months, and that was about shipping my order.
Now that Innovapor doesn't have 25% off orders of $100 or more (which mine was) it's pointless to order from them unless you want to be run in circles and get the wrong product. For my money, I'm going to find someone who has ECOPure, 510's, and actually cares about their customers unless I see some kind of drastic change in how they operate.
