I've been vaping for a couple years now and after researching and reading this wonderful forum here at ECF, I decided to venture into variable voltage (Vision Spinner). I also learned about GotVapes on this forum and decided to place my first order with them. My initial order for $109 included a spinner battery, a wall wart charger, and other supplies. As a side note, since I began vaping, every order I placed was with the same vendor.
Within a few days of receiving my order, the wall wart fell apart when I unplugged it from the wall outlet. The plastic broke apart where it attaches to outlet and the prongs and wires were dangling loose. I opened a ticket per GotVapes' rules. I even sent picture of the faulty charger.
At the same time I was having some issues with the Spinner battery. After fully charged, it would flash quickly when I tried to vape. I tried with multiple tanks and mini nova - same flashing occurred. I requested advice or help - maybe I was doing something wrong. Max said I didn't need to open a new ticket for the spinner battery - to just send both back to them and they would send replacements to me. Even though their site states customer is responsible for shipping returns, Max said I would be reimbursed for the shipping, which I thought was a nice example of customer service.
Since Max had told me the problems would be taken care of (sending new products to me and the shipping reimbursement), I placed a second order with GotVapes for juice I really liked from first order and some other supplies (totaling $85). I thought I had found a new vendor.
My package that I personally packed with both the battery and charger was received at GotVapes on 10/26. When I inquired about the status on 10/28, I was scolded for incorrect shipping method. I shipped priority thinking it was the cheapest route. No mention was made of any missing items or an apology offered for issues I had with their products.
On 10/30, Daniel tells me he is charging the battery but there is no wall wart. I asked him to check the outer package I mailed the pieces in in case it was overlooked. I never received a response. Why would I keep a $6 item that has fallen apart and completely broken? I was scolded again for shipping method and now told they normally don't reimburse for RMA. Daniel acknowledged Max offered to do this but then he said its really not a problem since GotVapes hadn't specified that it was their fault and would compensate.
Despite Max's original statements that I would be sent replacements for the charger and battery and reimbursed shipping, I am now being told that Daniel's too busy to test the battery (when I asked on 11/1 and 11/5).
My several inquiries about the status of "missing" $6 wall wart have gone completely unanswered. Most reputable companies would likely replace the item as a show of customer appreciation (especially given the price of item and picture provided).
Two weeks may not seem like a long time, but when you don't have anything to vape with, it can feel like an eternity. I don't know if the battery was defective or was user error, but I do know I have been without the battery (and wall charger for that matter) for over two weeks and no indication how much longer this issue will remain unresolved.
Within a few days of receiving my order, the wall wart fell apart when I unplugged it from the wall outlet. The plastic broke apart where it attaches to outlet and the prongs and wires were dangling loose. I opened a ticket per GotVapes' rules. I even sent picture of the faulty charger.
At the same time I was having some issues with the Spinner battery. After fully charged, it would flash quickly when I tried to vape. I tried with multiple tanks and mini nova - same flashing occurred. I requested advice or help - maybe I was doing something wrong. Max said I didn't need to open a new ticket for the spinner battery - to just send both back to them and they would send replacements to me. Even though their site states customer is responsible for shipping returns, Max said I would be reimbursed for the shipping, which I thought was a nice example of customer service.
Since Max had told me the problems would be taken care of (sending new products to me and the shipping reimbursement), I placed a second order with GotVapes for juice I really liked from first order and some other supplies (totaling $85). I thought I had found a new vendor.
My package that I personally packed with both the battery and charger was received at GotVapes on 10/26. When I inquired about the status on 10/28, I was scolded for incorrect shipping method. I shipped priority thinking it was the cheapest route. No mention was made of any missing items or an apology offered for issues I had with their products.
On 10/30, Daniel tells me he is charging the battery but there is no wall wart. I asked him to check the outer package I mailed the pieces in in case it was overlooked. I never received a response. Why would I keep a $6 item that has fallen apart and completely broken? I was scolded again for shipping method and now told they normally don't reimburse for RMA. Daniel acknowledged Max offered to do this but then he said its really not a problem since GotVapes hadn't specified that it was their fault and would compensate.
Despite Max's original statements that I would be sent replacements for the charger and battery and reimbursed shipping, I am now being told that Daniel's too busy to test the battery (when I asked on 11/1 and 11/5).
My several inquiries about the status of "missing" $6 wall wart have gone completely unanswered. Most reputable companies would likely replace the item as a show of customer appreciation (especially given the price of item and picture provided).
Two weeks may not seem like a long time, but when you don't have anything to vape with, it can feel like an eternity. I don't know if the battery was defective or was user error, but I do know I have been without the battery (and wall charger for that matter) for over two weeks and no indication how much longer this issue will remain unresolved.