So this is the first time I have posted here, and although I have considered it before, I have decided to press on, give the benefit of the doubt, continue spending my money with this vendor, and hope I would recieve the same level of service or better than I recieve from other vendors who haven't consistently let me down.
I have spent 100s of dollars with GotVapes. Here is a brief history of my experience thus far. I have probably ordered from them 7 or so times in the last 2 to 3 months. 3 orders ago, was for a series of Stardusts, I recieved the wrong colors, and one that I just had to toss out. (Granted I realize a dud will happen, not the vendors fault there). I did contact GotVapes through the Ticket system, about 2 to 3 days later I recieve a one line reply from Daniel. No offer to send the correct item, no real offer to do anything. Just said the color I wanted was out of stock. When I asked about the one that did not work at all...again, i get a couple of one line responses which did not help me at all. I believe it was after this order they provided a 10% off coupon code to use on my next order. That was something I did appreciate. (It took some prodding though....whereas most vendors seem to come with an apology and solution in their first response)
Ok..so a few weeks later, (about 2 weeks ago), I placed another order. One of the cartos I ordered was missing from the order. It was on the invoice, just not in the package. I contacted them through the help desk again....and again, a few days later, i get the non-apologetic one liner from Daniel. I had specifically asked when he would be sending the missing carto, The response was "we will just include it in your next order"
So here we are today...another order, another $50 or so spent, and one of the drip tips I ordered is not here. There is another drip tip included, but not the one I ordered. I also realized that one of the cartos I recieved in this order has the plastic wrap cut open...so its completely loose. I just submitted a ticket again...I'm sure it will be a few days before I hear back (which is another thing I don't understand, every other vendor I deal with is very responsive). I get the feeling GotVapes does not really care about their customers or business, because I get no sense of them trying to go above or beyond. In my email to Daniel today, I was VERY clear that this was getting ridiculous, and I definitely expressed my frustration. I have a feeling I will get another one liner that says "we'll send it with your next order", but honestly, I don't think there will be one. I really need to see some more from these guys besides just being the first to get new products and attaching a catchy name to them. I always wait a bit to see what everyone has to say about the new gadgets when they come out anyway, and by then, other vendors carry the same items. They are also one of the only vendors I have worked with that hasn't sent free samples or goodies at some point, especially after having some of the issues I have had, I would have thought a gesture beyond that 10% off the one time would have taken place.
I wasn't 100% sure I was going to post here...I even mentioned it in my note to Daniel, but immediately upon coming into this sub-forum I saw GotVapes listed 3 or 4 times, it became clear that this is not just me. I was ready to chalk it up as bad luck, but seeing the other reviews, I felt it was best to inform fellow vapers that this appears to be a common issue with this vendor. Unless some big changes happen over there, I doubt I will be ordering from them again.
Even after writing this post, I was reading through some of the other reviews listed here regarding GotVapes, and I am completely shocked by the tone used toward their customers in the responses to the issues listed. Seems like a lot of excuses, not a lot of apologies, certainly not the best way to approach the people who are clicking "charge my credit card" on your website.
I have spent 100s of dollars with GotVapes. Here is a brief history of my experience thus far. I have probably ordered from them 7 or so times in the last 2 to 3 months. 3 orders ago, was for a series of Stardusts, I recieved the wrong colors, and one that I just had to toss out. (Granted I realize a dud will happen, not the vendors fault there). I did contact GotVapes through the Ticket system, about 2 to 3 days later I recieve a one line reply from Daniel. No offer to send the correct item, no real offer to do anything. Just said the color I wanted was out of stock. When I asked about the one that did not work at all...again, i get a couple of one line responses which did not help me at all. I believe it was after this order they provided a 10% off coupon code to use on my next order. That was something I did appreciate. (It took some prodding though....whereas most vendors seem to come with an apology and solution in their first response)
Ok..so a few weeks later, (about 2 weeks ago), I placed another order. One of the cartos I ordered was missing from the order. It was on the invoice, just not in the package. I contacted them through the help desk again....and again, a few days later, i get the non-apologetic one liner from Daniel. I had specifically asked when he would be sending the missing carto, The response was "we will just include it in your next order"
So here we are today...another order, another $50 or so spent, and one of the drip tips I ordered is not here. There is another drip tip included, but not the one I ordered. I also realized that one of the cartos I recieved in this order has the plastic wrap cut open...so its completely loose. I just submitted a ticket again...I'm sure it will be a few days before I hear back (which is another thing I don't understand, every other vendor I deal with is very responsive). I get the feeling GotVapes does not really care about their customers or business, because I get no sense of them trying to go above or beyond. In my email to Daniel today, I was VERY clear that this was getting ridiculous, and I definitely expressed my frustration. I have a feeling I will get another one liner that says "we'll send it with your next order", but honestly, I don't think there will be one. I really need to see some more from these guys besides just being the first to get new products and attaching a catchy name to them. I always wait a bit to see what everyone has to say about the new gadgets when they come out anyway, and by then, other vendors carry the same items. They are also one of the only vendors I have worked with that hasn't sent free samples or goodies at some point, especially after having some of the issues I have had, I would have thought a gesture beyond that 10% off the one time would have taken place.
I wasn't 100% sure I was going to post here...I even mentioned it in my note to Daniel, but immediately upon coming into this sub-forum I saw GotVapes listed 3 or 4 times, it became clear that this is not just me. I was ready to chalk it up as bad luck, but seeing the other reviews, I felt it was best to inform fellow vapers that this appears to be a common issue with this vendor. Unless some big changes happen over there, I doubt I will be ordering from them again.
Even after writing this post, I was reading through some of the other reviews listed here regarding GotVapes, and I am completely shocked by the tone used toward their customers in the responses to the issues listed. Seems like a lot of excuses, not a lot of apologies, certainly not the best way to approach the people who are clicking "charge my credit card" on your website.
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