Can I just say this.
I bought a Hewlett Packard Computer, 8 weeks ago. I got a guarantee, and I paid extra for insurance. Darn thing cost me £900.
It broke down a week ago.
I phoned the company, who are a major chain selling PC's whose shop is half a mile from me.
"Do I bring it back?" I asked, " No, you have had it more than 28 days, so you need to phone the Insurance".
I did that.
"We will be there on Friday".
They didnt turn up till 5pm this evening.
"OH we cant touch it as its under manufacturers guarantee, and if we touch it, that guarantee will be void, as its under a year old"
" So what do I do?"
" parcel it up and send it to Hewlett Packard"
Now thats at my expense, and I have to arrange a courier, am I happy about it? Heck no, but that's the way it goes..