Anyone had a chat with one of their "trained counsellors" through the live help?
I actually did have a "chat" with "a trained counselor" who ended up becoming frustrated when I asked why they wouldn't answer my question. Here is a transcript of that chat.
Sorry it is in long form couldn't load a zip file from my mac!
cigarbabe: I'm wondering about ecigs
11:17 AM Agent2: Hello!
11:17 AM cigarbabe: what can you tell me about them
11:18 AM Agent2: Okay. I can certainly find you some information on the web...We don't promote any type of tobacco/nicotine use
11:18 AM cigarbabe: well then what do you do?
11:18 AM Agent2: We encourage and support quitting tobacco.
11:18 AM cigarbabe: and why am I talking to you?
11:19 AM Agent2: I can certainly help you quit tobacco. And would love to provide you with information toward that end.
11:19 AM cigarbabe: you can help me quit by what means?
11:20 AM Agent2: We offer an online, self-paced quit tobacco program called Train2Quit. And our Live Chat is available for all military personnel and their dependents and VA benefits enrolled personnel.
11:21 AM cigarbabe: How truthful is the article I am reading on your website about ecigs?
11:21 AM Agent2: We research all of the information for our website throroughly.
11:21 AM cigarbabe: Need2Know?
11:21 AM Agent2: You can trust that information.
11:22 AM cigarbabe: really?
11:22 AM Agent2: Absolutely.
11:22 AM cigarbabe: it is absolutely 100% truthful ?
11:22 AM Agent2: According to scientific studies and current trends, yes.
11:24 AM cigarbabe: according to the studies I read 16 of them, ecigs are 99% safer than tobacco smoking and your article certainly doesn't reflect any of those studies, only a press release put out by the FDA, why is that?
11:25 AM cigarbabe: I would like to know whom is lying here? This website, or the FDA who's views you are stating. Or ecig manufacturers?
11:25 AM cigarbabe: I need to quit in a way that is least harmful to myself
11:25 AM Agent2: We don't promote any use of nicotine.
11:26 AM cigarbabe: you keep saying that but not answering my questions why is that?
11:26 AM Agent2: that is certainly your choice and quitting tobacco is always a great idea!
11:27 AM cigarbabe: this site promotes the use of "FDA Approved" patches, gums, inhalers, but not nicotine in those devices?
11:29 AM Agent2: Because the FDA has not approved ecigs for quitting tobacco use we don't promote the use of them.
11:29 AM cigarbabe: this articles also states that the FDA isn't confiscating those devices but that isn't true according to a court case I just read about, yet you say this article is 100% truthful.
11:29 AM Agent2: Our online program is devised to help you come up with ideas for quitting, develop a plan, and find local resources.
11:30 AM cigarbabe: really?
11:30 AM cigarbabe: What local agency can point me towards getting the help you don't give
11:31 AM Agent2: We hope to provide a positive source of information regarding quitting tobacco. Thanks so much for choosing Quit Tobacco, Make Everyone Proud! And good luck in your efforts to quit.
11:31 AM cigarbabe: what a liar!
11:31 AM Agent2: Our online, free program - Train2Quit is available to help you create a Quit Plan and beyond.
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