This post should probably be under reviews but this is the only area I can post in on this forum.
We all seem to have that dreaded first e-cig story. Here's mine. I purchased my first e-cig, an EAZE micro from ePuffer Jan 26 2009. It worked for about 45 min then died.
According to the manual, there were 4 things that could have been wrong. I couldn't do any further troubleshooting without purchasing $50.00 worth of parts; and I wasn't going to do that with a brand new product.
So, I contacted ePuffer several times - no response. (I should have taken the hint when I contacted them prior to purchasing and also never got a response.) I started to wonder if they are purposely trying to run down my 30-day warranty. I try yet again and notice that they now have a ticket system implemented on their web site. It works and I finally get an RMA number.
I returned a battery, an atomizer, and a charger w/cord to EPuffer with a letter itemizing everything and explaining the situation. They return ship a battery and charger - no atomizer, no cord, and no letter of any kind offering an apology or explanation.
Today is March 3rd. I still don't have a working product and now I'm missing parts too. Another ticket has been opened (they don't respond to further comments on a first ticket) and of course I haven't gotten a response on the 2nd ticket yet either.
I'm sorry to say that this is the worst customer service I have ever experienced on the internet. They simply won't communicate. I should also mention that they didn't ship my orig order for 7 days so if time is a factor.... Surprisingly, for the brief time the EAZE micro did work, I liked it!
I submitted my testimonial on their web site with a poor rating. They were not objective and honest enough to post it.
Oversights on my part - Atomizer costs are very high. You'll have to find another source.
Refund/Return policy: you will not be refunded s/h costs, will incur costs to return ship, and likely be hit with a 20% re-stocking fee. ie, the customer will always be out $ and have no product if they get a lemon and decide to return it.
EPuffer also got an unfavorable review in America's Electronic Cigarette Forum due to extremely poor customer service. I'll try to follow up with a bottom line on this ordeal when its over.
We all seem to have that dreaded first e-cig story. Here's mine. I purchased my first e-cig, an EAZE micro from ePuffer Jan 26 2009. It worked for about 45 min then died.
According to the manual, there were 4 things that could have been wrong. I couldn't do any further troubleshooting without purchasing $50.00 worth of parts; and I wasn't going to do that with a brand new product.
So, I contacted ePuffer several times - no response. (I should have taken the hint when I contacted them prior to purchasing and also never got a response.) I started to wonder if they are purposely trying to run down my 30-day warranty. I try yet again and notice that they now have a ticket system implemented on their web site. It works and I finally get an RMA number.
I returned a battery, an atomizer, and a charger w/cord to EPuffer with a letter itemizing everything and explaining the situation. They return ship a battery and charger - no atomizer, no cord, and no letter of any kind offering an apology or explanation.
Today is March 3rd. I still don't have a working product and now I'm missing parts too. Another ticket has been opened (they don't respond to further comments on a first ticket) and of course I haven't gotten a response on the 2nd ticket yet either.
I'm sorry to say that this is the worst customer service I have ever experienced on the internet. They simply won't communicate. I should also mention that they didn't ship my orig order for 7 days so if time is a factor.... Surprisingly, for the brief time the EAZE micro did work, I liked it!
I submitted my testimonial on their web site with a poor rating. They were not objective and honest enough to post it.
Oversights on my part - Atomizer costs are very high. You'll have to find another source.
Refund/Return policy: you will not be refunded s/h costs, will incur costs to return ship, and likely be hit with a 20% re-stocking fee. ie, the customer will always be out $ and have no product if they get a lemon and decide to return it.
EPuffer also got an unfavorable review in America's Electronic Cigarette Forum due to extremely poor customer service. I'll try to follow up with a bottom line on this ordeal when its over.
