I know it's taken me months to give this shout-out but I wanted to give a shout-out to John over at ELiquidSamples.com
I had bought a large order from him of samples to give to my boyfriend. A couple weeks after I ordered, he'd sent out
a mass email notifying his customers that he'd had some complaints about the plastic containers he used for the samples
negatively affecting flavor. Here is his letter:
"
I wanted to tell him, again, thanks for having awesome customer service. He didn't wait for people to come to him to complain-- thus only having to send out replacements for those who came to him with negative feedback, he came to the customers and offered EVERYONE replacements.
It's that sort of customer service that is surprising because it's so RARELY seen anymore.
Thank you so much John and the ELiquidSamples team. It takes my boyfriend AGES
to test samples so having them in glass makes me feel so much better.
I had bought a large order from him of samples to give to my boyfriend. A couple weeks after I ordered, he'd sent out
a mass email notifying his customers that he'd had some complaints about the plastic containers he used for the samples
negatively affecting flavor. Here is his letter:
"
|
|
I wanted to tell him, again, thanks for having awesome customer service. He didn't wait for people to come to him to complain-- thus only having to send out replacements for those who came to him with negative feedback, he came to the customers and offered EVERYONE replacements.
It's that sort of customer service that is surprising because it's so RARELY seen anymore.
Thank you so much John and the ELiquidSamples team. It takes my boyfriend AGES
to test samples so having them in glass makes me feel so much better.