UPDATE: P4Y HAS NOW USING KMG IMPORT AND VAPRO SUPPLY TO FULFILL
WARRANTIES
For anyone buying a ipv with temperature control, you will no longer be covered under warranty as promised. Asmodus has defaulted on there contract, according to them due to an overload of bad devices and little manufacturer support. So far, P4Y has not commented on what to do now with your broken devices.
Announcement:
Pioneer4You
WARRANTIES
For anyone buying a ipv with temperature control, you will no longer be covered under warranty as promised. Asmodus has defaulted on there contract, according to them due to an overload of bad devices and little manufacturer support. So far, P4Y has not commented on what to do now with your broken devices.
Announcement:
Pioneer4You
IMPORTANT NOTICE: PLEASE READ
To our valued customers and partners,
It is with deep regret that we here at asMODus will no longer be offering warranty services for all versions of Pioneer4You products as of JUNE 30th 2015.
Although we were contracted by Pioneer4You to provide warranty service throughout the US, we were doing it with no financial restitution. We were happy to repair devices for the vape community free of charge as long as Pioneer 4 You provided us with the units necessary to do so. As the amount of broken devices began to rise and more requests for repairs came in, we were not provided with the same correlatively needed increase in the amount of parts, tools, and units necessary for repairs and replacements. This insufficiency in supplies has caused great delays in us being able to resolve issues in an accepted amount of time.
Here at Asmodus, we pride ourselves in maintaining exceptional relations with the retail shops along with all the consumers. However, we feel that this situation in shortage of stock which therefore caused delays has hindered at that relationship in which we hold highly.
Since this announcement has been sudden, we will honor warranty requests for Pioneer4You products sent in with a postmark on or before June 30th. After this date, we will not accept Pioneer4You products; anything received after this date will be promptly returned to sender.
We hope that this change in our services does not greatly inconvenience you. We are incredibly thankful for your continued patience and support. We look forward to continue serving you and the entire vape community for many more years to come.
Our current in stock of replacements will be discontinued on JUNE 30th. After JUNE 30th will NO LONGER OFFER WARRANTY SERVICES FOR PIONEER4YOU ITEMS.
The updated list of warranty items is as follows:
- IPV Mini OUT OF STOCK
- IPV Mini 2 OUT OF STOCK
- IPV OUT OF STOCK
- IPV 2 OUT OF STOCK
- IPV2S OUT OF STOCK
- IPV2X
- IPV3 OUT OF STOCK
- IPV4 OUT OF STOCK
- IPV3 Li NO UNITS AVAILABLE
All warranty issues regarding items no longer in stock, or ANY items after June 30th, should be directed towards the customer service department at http://pioneer4you.com
We apologize for any inconvenience.
Please make sure you include 3 forms of documents along with your unit or we will not be able to process you order
(1) copy of your purchase receipt
(2)The merchandise return form: Click here IF INFORMATION IS NOT FILLED OUT ACCURATELY AND LEGIBLY WE WILL NOT BE ABLE TO CONTACT YOU .
(3)The receipt of your $8 payment for shipping and handling fee's going back to you after we work on it
Our mailing address is:
ASMODUS
15962 Downey Ave.
Paramount, CA. 90723
IF INFORMATION IS NOT FILLED OUT ACCURATELY AND LEGIBLY WE WILL NOT BE ABLE TO CONTACT YOU.
ATTENTION IPV 3 OWNERS:
When using the Pioneer4You issued IPV 3 Charger, the batteries MUST have the same level of charge, be the same brand, and should usually be batteries that were purchased together WITHOUT prior use and charged together. Failing to follow these steps could result in serious damage to your mod and could cause serious personal injury! ASMODUS and Pioneer4You are not responsible for any damages or injuries that result in misuse of the charger or the unit!
ATTENTION IPV MINI AND IPV 2 OWNERS:
Pioneer4you products are covered by a limited warranty that assures the original owner against manufacturing defects in workmanship and materials; please see each product individually to view the length of coverage. This warranty is active from the date of purchase by the initial purchaser with original receipt for a total period of one year. If this product shall ever fail, due to a manufacturing defect, we will repair the product, without charge, the product will be replaced if the device cannot be repaired
Not covered in the warranty: This warranty does not cover the atomizer, batteries, charger, tips or any other accessories, only the device are covered by the warranty. The warranty does not cover improper or unreasonable use, including but not limited to: failure to follow operating instructions; water damage, unauthorized modification or customization of original device, loss of or damage to the device or its internal components. Damage from stripping of the threads is not covered, and damage to the finish is not covered in the warranty.
After the expiration of the one year warranty, the cost of repairs will depend on the extent of damage to the device. Which means the cost of repair, replacements parts, and shipping is your responsibility. Nothing is covered by the warranty after the limited warranty has expired. To process warranty claims we will need a copy of the original receipt with the purchase date and the device to be shipped together.
The cost of shipping the device to and from our warranty center is at the expense of the customer. It is recommended to use a shipping service such as Priority Mail or UPS that includes a tracking number to ensure the package does not get lost.
You will need to include a copy of your original receipt / packing slip with the merchandise return form! If you do not have your asMODus warranty card that was included in your package we CAN NOT accept the return.
As mentioned in paragraphs 3 and 4, shipping is NOT COVERED by our warranty center. By using our repair and replacement services, the BUYER AGREES TO PAY the $8 administration fee for the reports and paperwork filed to send your defective mod back to Pioneer4You. We DO NOT manufacture this product; we offer this warranty service as a courtesy to the US vaping community so they are not required to send their mods to China for assistance. We are not paid by Pioneer4You for our services or time.
To expedite your replacement process, we are now requiring customers to pre-pay for the warranty services. You can click on the below link to pay the $8 admin fee before sending in your defective mod. Included with your paid administration fee of $8 is free shipping and handling of your warrantied product's return to you. (Applicable to US residents only. Additional charges for international shipping may apply). PLEASE NOTE: If the damages prove to be USER FAULT, additional charges may apply before your product can be sent back to you. An ASMODUS representative will contact you if that is the case. After pre-paying for the warranty services, please provide us your transaction ID on a piece of paper (or a printed receipt of the transaction) with your mod when you send it in. Without this, we will not be able to verify payment and will return your mod to you.
The Asmodus Warranty Center does not sell replacement parts for any of the products covered by our warranty or any other mods sold by Pioneer4You still in circulation. If you are in need of repairs for an item no longer listed on our warranty page, please go to this webpage www.Pioneer4You.com and contact Pioneer4You directly.
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