Account Problems

[Steven_N]

I can't log into my account anymore, it says the email I used is not registered. I placed an order yesterday. Please advise.

 

[shawnp1]

It sounds like you most likely checked out as a guest when placing the order. Please use the contact us link on the website to talk to support.

 

[Steven_N]

Hi Shawn,

It's fixed!

Thanks,
Steven

 

[shawnp1]

Good deal

 

[Steven_N]

Shawn,

Received my eRoll Starter Kits and I love them! Thanks for the quick turnaround. Quick question - will you guys be carrying the eRoll leather carrying case, if so ETA?

Thanks,
Steven

 

[shawnp1]

Yes we will. Should be in stock by wednesday.

 

[Steven_N]

Darn it, I ordered the leather cases through Good Prophets. Sunday is my ordering day so ordered the leather eRoll cases and I made sure to order a pack of atomizers through you guys.

Thanks for all your help and GREAT customer service!
Steven

 

[shawnp1]

You are welcome

 

[Steven_N]

Shawn,

Let me know when you guys get these in stock -

Joyetech eRoll Carry Case

Thanks,
Steven

 

[shawnp1]

They are on order. Most likely 3-4 weeks roughly.

 

[Steven_N]

Thanks Shawn!

I might be placing an order for an eGo-C Starter Kit!

=)

 

[Steven_N]

Hi Shawn,

If I place my order and choose 2 day will I get it on Friday? I'm in NYC.

Thanks,
Steven

 

[shawnp1]

The soonest your order would ship would be tomorrow. You would need to choose next day air to receive it on friday. If you choose 2nd day air it will not be delivered till monday.

 

[Steven_N]

Hi Shawn,

I think USPS lost my package, my order # is 205176. I was supposed to receive this on Friday and tracking says it left PA on Thursday. Please advise.


EDIT: False alarm, it looks like it finally hit New York. While waiting for my package this weekend I started to think about upgrading to the eVic, if I don't open the package can I upgrade to the eVic? Also, is this the UPDATED eVic with 2 SUPPORT SCREWS through the CONTROL HEAD?

Thanks,
Steven

 

[shawnp1]

HI Steven, its probably easier if you give us a call or use the contact us link on the website. Both are available on the contact us link on the website.

 

[Steven_N]

Ok, I'm contacting you through the website.

Thanks!