I am absolutely disgusted with this email I have just received from goldengreek.co.uk
I paid £339 for x2 GGTS and a UFS...nearly 2.5 MONTHS later I get this email after requesting an update of my order and strangely they have headed it Tuesday September 9th?? I never received this email before?
"Tuesday September 9th
Dear customers, due to circumstances out of our control, we regret to announce that we will no longer be collaborating with the supplier, Imeo.
Regrettably we now must undertake the process of refunding most outstanding pre-orders to customers. Where we can we will endeavour to contact customers via email to see if we can partially fill existing orders.
We would like to reassure customers that all outstanding pre-orders will be refunded via Paypal, and as quickly as possible. We would kindly ask that you allow up to one week for this as we process the list, we would appreciate your patience.
In the spirit of good customer service we have requested that the final stock order be fulfilled so as to not inconvenience everyone but unfortunately we have not been able to agree on this possibility. We have however been told by Imeo, that all outstanding pre-orders will be handled by the Greek supplier at e-smokeguru .
As we have large stockpiles of parts the store will be open for some time to come. We will have a big stocktake in two weeks, so please keep an eye on the website around this time.
We would like to take this opportunity to thank all our customers for their support. "
I paid £339 for x2 GGTS and a UFS...nearly 2.5 MONTHS later I get this email after requesting an update of my order and strangely they have headed it Tuesday September 9th?? I never received this email before?
"Tuesday September 9th
Dear customers, due to circumstances out of our control, we regret to announce that we will no longer be collaborating with the supplier, Imeo.
Regrettably we now must undertake the process of refunding most outstanding pre-orders to customers. Where we can we will endeavour to contact customers via email to see if we can partially fill existing orders.
We would like to reassure customers that all outstanding pre-orders will be refunded via Paypal, and as quickly as possible. We would kindly ask that you allow up to one week for this as we process the list, we would appreciate your patience.
In the spirit of good customer service we have requested that the final stock order be fulfilled so as to not inconvenience everyone but unfortunately we have not been able to agree on this possibility. We have however been told by Imeo, that all outstanding pre-orders will be handled by the Greek supplier at e-smokeguru .
As we have large stockpiles of parts the store will be open for some time to come. We will have a big stocktake in two weeks, so please keep an eye on the website around this time.
We would like to take this opportunity to thank all our customers for their support. "
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