Varitube and Fat Daddy Vapes customer services

[Skree]

In my experience which includes ten years as a customer services professional, it is rare someone bothers to make positive comments when happy with a company. Generally, no news is good news. I do try to give positive feedback when given a good experience so here goes.

Recently made an international order from Varitube.com. I live in the UK. One week for the cheaper USPS shipping on both occasions I have ordered from them and no problems with either order. Very happy.

Also made what must have been an unusual order with Fat Daddy Vapes. Quite a few of the 510 short core replacements but no bodies. They emailed me to make sure i hadn't made a mistake in ordering. The order has not arrived yet (only ordered a few days ago) but this is a level of customer services we don't see often in the UK in any business anymore.

Both companies, keep up the good work. Glad to spend my money with people who do things right and take time to sort their customers properly.

 

[Rule62]

The owner of Varitube is a friend of mine. Very nice guy. I'm sure he appreciates your positive feedback.

 

[BrushyHillGuide]

Great to hear positive experiences. I recently posted one myself. You hear so much complaining about sellers these days; but there ARE some real gems out there. Usually it's retailers on the higher end of things. You (generally) get what you pay for.


Sent from my iPhone using Tapatalk

 

[Smann245]

I've purchased from fatdaddyvapes, but don't know anything about their customer service. Didn't need it. Product shipped fast and was better than I could have hoped for. I got a 510 connector (v3). Amazing product. I put one on my MVP 2 and my Hana is getting one soon. Best connector I've used or even seen. A company with good products and service is certainly appreciated.

 

[Rat2chat2]

Thank you for posting this and I know first hand the excellent customer service that you will find at Varitube. Perry was so helpful to me by answering my questions and being so quick with correspondence and shipping also. It is nice to see such exceptional customer service. Sets the bar pretty high for others. I think it is wonderful that you are recognizing them also because you are right, people seldom take the time, like you have, to share good reviews. Kudos to you too.

 

[roxynoodle]

Thank you for taking the time to post a positive review

 

[KTMRider]

I placed a couple of orders from VariTube and they shipped really fast (less than 3 days to my door). I posted a review on their site about carrying taps since m10 x .5 is not very common. They now carry taps. I'm not sure if it was my post or it was in the works (they started carrying them shortly after my review) but it's good to see they take care of their customers.

I saw that FT is now carrying the same 510 connectors and I need a few more but I'll be placing my order with VariTube.

 

[State O' Flux]

Also made what must have been an unusual order with Fat Daddy Vapes. Quite a few of the 510 short core replacements but no bodies. They emailed me to make sure i hadn't made a mistake in ordering. The order has not arrived yet (only ordered a few days ago) but this is a level of customer services we don't see often in the UK in any business anymore.

I've ordered several items from Dennis - AKA "Fat Daddy" - in the past year or so. Parts are first rate, pricing is fair, he's always willing to chat by phone or e-mail, and ships promptly.

 

[Skree]

Yes, my FDV cores arrived today and i'm very happy with them. Also fast shipping.. From today i consider it negligence not to fit a springloaded centrepost to a mod

 

[novamatt]

I haven't ordered from FatDaddy (they were always out of stock back when I was in the market for 510 connectors), but Varitube is one of my absolute favorite vendors. So much so that when I decided I wanted a new $200 mod, I waited for him to get them in stock while they were readily available at my local B&M because I knew he'd treat me right if there were any problems with it and I would rather give my money to him. Every time I've ordered from him, I've received a shipping notification within hours of placing the order. One of my orders was missing an item when it got here (and these things happen on occasion anywhere), and I submitted a ticket at 9:00 at night (we're in the same time zone) asking how we should resolve it. The next time I checked my email, I had a shipping notification for the missing item. On top of that, he runs a fabulous thread in the vendor section supporting modders who use the SX350 chips, and is super fast to answer questions there, even if they're about something completely unrelated that he carries. And when someone says they wish he carried something he doesn't he usually finds it and adds it to his inventory.

The dude is exactly what every vape vendor should be, and I wish we had more like him.