I've had nothing but good experiences with Florida companies. But I primarily only use light fire distribution and then a e-juice company that's local to me.
I dislike element in fact my second purchase of products related to vaping online in my entire life was through element and it was still to this day the worst experience I've ever had purchasing anything. The mod started auto firing and flipping out on the 28th day that I had it which was a Sunday. I immediately messaged them via email with a video. They told me on Wednesday when they got back to me that it was past the warranty. And we fought back and forth for 2 weeks. With me even sending them a picture of a calendar and me counting out the days And a reminder that 28 days is less than 30 days and they just were not getting it. Like either I was talking to the stupidest human being on Earth or they were playing game hoping I would just go away. Before I decided to complain to the better business bureau and threaten a credit card chargeback they sent me a message that basically stated that They were counting the days that it took for them to get back to me rather than the day that I messaged them that the product was faulty. So basically all they would ever have to do to avoid their warranty guarantees is to not get back to the customer until after 30 days had gone by lol I'm sure it was just a group of stupid individuals but it's soured me to that company. And now with their estimate of shipping time being 25 days. I almost exclusively use Florida companies I've had nothing but the best experiences
Yeah, it is that shipment time frame. Vapor FI (haven't tried lighthouse, don't know if they deliver to my state), originally stated 3 to 8 business days for shipping. I placed my second order 11/30.
They shut their phones down around 12/10 (too many phone calls). Email support was also up to a week delay (and I used it). They didn't fulfill my First order until the day before my second order (these were the only orders I had made online since I began vaping again towards end of November, saw them mentioned on a you tube video). The orders were over 2 weeks apart, but shipped out the same time. One was to my address, the other to a pudo point address.
The first order was very delayed. At the 30 day mark (since they go by date of charge), bank recommended dispute. I lucked out on the order by standing outside (smoking) when the guy tried to deliver (we live in gated community with codes). The last mile carriers were the problem. I had provided delivery instructions to Vapor Fi, and called to verify they were delivered to the carriers (no delivery instructions were needed for the Pudo Point delivery). While they were answering phones, I was provided the information that they gave the instructions to the carriers. This was not the case.
The carrier from FL to Seattle was We Ship Express. Since VaporFi weren't answering phones, (and I tried the stores, whom got in contact with their superiors, all stores are franchises, not really connected with the company) I called We Ship Express. They were upset that vaporfi shut down their phones (no one could call, including franchises, they need to email), and confirmed they had no delivery instructions. I gave them delivery instructions.
In the meantime, the codes were changed for my building. Around 12/21 was when I put in the dispute for the first order, to my address (ordered 11/22). I found out the last mile carrier problem from the pudo point guy. he said they were using Uber and Door Dash drivers, so they didn't know what they were doing. I was told they would leave notice and how to contact them if they missed me When I stood outside smoking, saw this guy trying to get in with package. He left, no ticket on door, no call to my phone. Also, there were never any out for delivery notifications, they quit around 12/18. My account was marked failed delivery attempt. I called to the driver, he said my name for delivery, at first didn't believe me. I gave him address. He had me sign, but never show ID (I didn't carry ID). They made a new entry, deliver by 12/24/2024 (several weeks after order, because I called and volunteered I had received the order, and that their juice sucked, voluntary).
The Pudo Point delivery was in January. I called the Canadian company running Pudo point directly, and left message about the complaint from the owner of the shop receiving Pudo point deliveries. After making stink, it got there. The device in my second order was malfunctioning. They had closed my account, due to trustpilot comments, and claiming I did a chargeback on the wrong order. I brought up this was not in their terms and conditions, so they simply just do what they want. Direct Vapor is also the same company. it took a long time to get an RMA. and I decided on refund, which they said they would do. I never sent the item back, using it for only one type of POD.
With phones shut down, promised made and not fulfilled, bad customer service (they lie, always saying we have world class service), I would never order from them again. Another company was just dead in the water, and there was a chargeback, I won, Eight Vape. I thought because they were closer, it would be better. Someone found a package in the end of January, torn open, with my name on it. It was in the lobby of my building, don't know what was going on. Don't know if they closed my account, Eight Vapes.
In all circumstances, I was given the wrong expected delivery times, it was my fault for not dealing with the delivery times, they shut down phones, gave bad information, products were faulty. I will never deal with these companies again (they kept sending spam emails), if my life depended on it.
I have had no problems with Element Vape. I am surprised. Their carrier goes from start to finish in the western states. Not so much for the east coast (need a last mile carrier). Route Insurance has gone up (big time), so they must have had to pay some claims. But my Pudo Point delivery is expected today, and I will pick up package next week. My order was Wednesday night. I use them for prices lower than my vape shop (taking shipping and extra costs into consideration) and parts I can't get from my local vape store.
I will not order juice online, we have a 9 cent tax per ml (100ml is then $9, don't get into 1 liter). Interesting is that the taxes and reporting is due on the 15th after the shipments. Wonder if VaporFi ever gave the taxes to WA state, and the reporting, since the delivery was way past the reporting time.
