Has something happened to Vapealicious? No juice/No customer support reply

[DKS-1]

I normally would not post something like this, but don't know what else to do.

I placed an order on 12/1/13
The amount is deducted from my Visa on the same day

It says it was shipped on 12/6/12
Tracking info only says the electronic information was received, but never shows the package in transit, hasn't changed in almost 2 months.

I contacted via phone call and left a message on 12/22/13
I also left a message using the form on the website the same day

No response to either for over a month.

Now, I have again left a message on the phone and the website contact area, along with this post. Hopefully, this time, one of the three will get a response.

Again, I really do not like to post something like this, but I'm also not thinking the other methods are working.

This is my first and only issue with VAL, and have had great service and great products from them on all my past orders.

 

[Kemosabe]

i really hope this gets resolved for you. its blowing my mind how VAL can be doing this. i have grown to expect great customer service from them. i couldnt imagine them not eventually making this right.

 

[DKS-1]

Got an updated tracking number today!!

Good Times!

 

[JWilhelm]

Got an updated tracking number today!!

Good Times!

Did they ever respond to your email? I'm still waiting on my juice (doesn’t look good) or a reply. Whichever comes first.... This was my first order from them and it's definitely gonna be the last! Too many vendors out there to have to be treated like this. They took my money ASAP, they should send my order just as fast, imo...

 

[Kemosabe]

Did they ever respond to your email? I'm still waiting on my juice (doesn’t look good) or a reply. Whichever comes first.... This was my first order from them and it's definitely gonna be the last! Too many vendors out there to have to be treated like this. They took my money ASAP, they should send my order just as fast, imo...

Truly mind blowing.
I am basically convinced that VAL is now run by somebody less competent. That's the only thing that would make sense for a company that went from amazing to highly questionable in terms of service.
I'm very disappointed to hear this as I was looking forward to trying the newer flavors.

 

[JWilhelm]

Truly mind blowing.
I am basically convinced that VAL is now run by somebody less competent. That's the only thing that would make sense for a company that went from amazing to highly questionable in terms of service.
I'm very disappointed to hear this as I was looking forward to trying the newer flavors.

After posting this thread my tracking number updated and had movement yesterday! Still no email or phone call from them to explain what the deal is... Still less than impressed....

 

[Kemosabe]

After posting this thread my tracking number updated and had movement yesterday! Still no email or phone call from them to explain what the deal is... Still less than impressed....

Well that's good to hear. I'm still holding out hope for both you and DKS-1. And myself, should I make my next order. Still deciding on that. A lot will depend on how well it goes for you two.

 

[JWilhelm]

I'll post an update of I hear from them..? Also when the package finally arrives. We just got 14 inches of snow here so the mail probably won't run for the next couple days, but when/if it arrives I'll let ya know!

 

[ferguson63901]

I placed an order on 2-3 and have heard nothing. Happy to find this thread. Please keep us informed!

Sent from my SAMSUNG-SM-N900A using Tapatalk

 

[DLite]

I want to personally apologize for the delay/lack in response to emails and Phone Calls. We have created a thread explaining a little bit of what has been happening with Vapealicious Juice.

 

[DKS-1]

Well, the updated "tracking" I received was just the tracking for the contact form or whatever. I jumped the gun thinking it was a new shipment tracking number or something. Anyway, figured it was resolved and no point in correcting my post. But, alas, here I am, still with no juice or refund. I was told in the message sent on the day of my last post that they could refund me or send my juice. I responded to the email and the actual contact form response on the site. No answer back and it's been yet another month now!!!!!

 

[DKS-1]

Refund Received. Thanks

 

[Pupacakes]

I placed an order on June 22 have not heard a word from them since.
I have emailed, called with no reply.
This is no way to run a business.
Seems that they take your money and to hell with your order.
In my opion think twice about ordering from this company, china ships faster.

Roe

 

[chanelvaps]

After 3 weeks and 3 emails to the company and hearing nothing in return I went in search of info and found this thread. I am going to try one phone call tomorrow

 

[DLite]

~~UPDATE~~
We have finished Relocating and have started to pump out the orders. If you have an order waiting to be processed, please be patient with us as we are working around the clock to get everyone their Yummies in a quick and timely manner. This Move was very important for us to keep up with the current demand which will allow us to better Serve you.
If you have an email waiting for a response, It will take us a while to get back with them as we have a massive amount of emails to go through. Our internet connections were just installed Yesterday so we have not had a chance to go through them. We wanted to get on all the orders quickly so that we are not further delaying your Juice.
~Jonathan~

We have had many things happen to us Last Month which caused several delays in processing orders. I'm not here to offer an excuse as to why orders were delayed. I can only make a stance to let every one know that now that we have relocated to a larger facility and have brought in and started training new mixers to help keep up with demand that once all orders have gone out things will change as we are restructuring and making changes that will allow us to streamline with little wait times. Most emails have been answered, If you have an email waiting a response please PM me so I can contact you directly. I will do my best to keep in contact with everyone on here and through emails tho most will receive a response later in the evening or early morning.

~Jonathan~

 

[Misty]

Dlite

Perhaps you can also address ECF post + reply to several emails we have been sending over the last month

http://www.e-cigarette-forum.com/forum/vapealicious/584064-pls-contact-supplier-admin.html

Your forum is about to be removed at the end of the month for unpaid fees

 

[DLite]

Misty, I've not received one email from you or any other ECF Admin, As for our Forum Fees they are suppose to be taken out automatically every month which is how it was set up when we first received our Forum and there has NEVER been an issue with the fee not being Paid. If there is any unpaid balance it is the FAULT of ECF and not US.

 

[Misty]

Dlite

Pls reply via email as requested.
supplier@e-cigarette-forum.com

deadline arrears 2014-07-31

 

[Rickajho]

Geez. Since these problems - and excuses - and apologies for the excuses - haven't stopped coming since February... ?